Reservation & Sales Executive
The posting
Company Description
Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.
Job Description
- Assist guests in making reservations, modifying existing bookings, and answering questions related to their stay.
- Utilize the hotel's reservation system to input and update guest information, room preferences, and special requests.
- Monitor room availability and manage inventory to maximize occupancy and revenue potential.
- Coordinate with other departments, such as Front Office and Housekeeping, to ensure smooth check-in and check-out processes for guests.
- Promote hotel services, packages, and special offers to guests during the reservation process, maximizing revenue opportunities.
- Identify opportunities for upselling room upgrades and additional amenities to enhance the guest experience and increase revenue.
- Maintain accurate records of reservations, cancellations, and guest interactions in the reservation system.
- Generate reports and analyze reservation data to identify trends, opportunities, and areas for improvement.
- Assist with administrative tasks as needed, including filing, photocopying, and organizing reservation documents.
- Demonstrate a commitment to providing exceptional service to every guest, exceeding their expectations and building rapport to foster loyalty.
Handle guest complaints and concerns effectively, escalating issues to management when necessary to ensure resolution and guest satisfaction
- Foster Raffles Values; Authenticity, Humility, Excellence, Generosity, Graciousness, Stewardship
- Internalize Raffles Brand personality; Charismatic, Cultured, Charming, Warm, Witty, Joyful
- Treat every employee with respect and make them feel valued.
- Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships.
- Go extra mile to make sure every guest needs are not just met, but exceeded.
- Assist and support team members and other departments in order to ensure a smooth operation.
- Hire the right talent in the right position and ensure that existing talents are retained to have employees who exhibit higher engagement.
- Save cost and time by following innovative practices and implementing them to existing processes for adapting changing conditions.
- Never fail the Top 5 Service Excellence
- Look at me
- Smile at me
- Talk to me
- Listen to me
Thank me
Taken from Accor's own posting, last seen live on 2 Nov 2026.
About Accor
A hotel group of more than 45 brands and about 5,800 hotels, from Raffles, Fairmont and Sofitel to Novotel, Mercure and ibis, whose property sales teams sell rooms, meeting space, weddings and catering to corporate travel buyers, MICE planners, the travel trade and event clients.
Pay schedule: Salaried property sales staff, with bonus potential in some postings (quarterly and annual at Sofitel New York, monthly at VeryChic), Accor's employee benefit card for discounted rooms at its hotels worldwide, learning programs, extended health cover in New York, and a four-day full-time week with no pay cut at 25hours in Berlin.
Sales roles close to this one
Executive - Service Sales (shows the role here)
Otis · AE · Aggarwal Cyber Plaza - II, Plot No C-7 +3 more· 4d agoDetails
Carrying a quota today?
Hiring managers ask us for sellers with a certain segment, territory or track record. Fill in one profile, and when a seat matches it we make the introduction, never without your yes. It costs you nothing.
Accor sales openings in your inbox
We look at Accor's careers page every hour. Once a week you get its newest sales openings, plus close matches at other companies. Free, and one click stops it.