Sales Operations - Industry

Company Description

ContiTech is one of the world’s leading material experts for industry applications. The Continental group sector offers its customers reliable, safe and convenient industry and service solutions using a range of materials for off-highway applications, on rails and roads, in the air, under and above the ground, in industrial environments, for the food sector and the furniture industry. With about 20,000 employees (Status as of March 2026) at more than 60 sites globally, and sales of some 6.0 billion euros (2025), the global industrial partner is active with core branches in Asia, Europe and North and South America.

Job Description

Customer interface

• Handles all sales administrative tasks for the Sales Verticals within an international team
• Responsible for the handling of all commercial questions as well as terms & conditions from customers (pricing, rebates, comissions ...)
• Preparation and evaluation of business cases (volume, margin effects) and responsible to decide within given negotiation phrame
• Handle exceptions and commercial claims
• Drive the quotation process for designated customers within the vertical in close alignment with the Vertical Sales and within the given framework from tactical pricing
• Regular direct external customer dialogues to investigate on customer satisfaction with the purpose to constantly develop & maintain the customer journey

Internal Sales

• Full handling of Customer master data coordinaton
• Administration of contracts and agreements with customers
• Responsible for the administration of rebates, comissions and special commercial terms in the ERP systems
• Contributes to commercial excellence through supporting continous harmonization & standardization of tools & processes within the BA and segment, e.g. CRM tool implementation

Quality

• Safeguards commited standards of quality guidelines (internal and external), quality awareness, customer quality targets and observes customer care commitments
• Secure the Continental Code if Conduct and Compliance to all legal requirements

Driver continuous performance improvement

• Ensures feedback on customer satisfaction and escalation throughout CT BA and segment for improvements
• Plays an active role in the Sales Operations Department to promote and drive customer centricity
• Active contribution to the continous improvement of processes and systems towards a lean and fast organization
• Active contribution to the ComEx-measurements by, e.g. maintaining commercial oversight

Internal Interface

• active interface management” with customer logistics/SCM, e,g, regarding customer SC requirements & expectations, order execution … !
• Establishment and execution horizontal / cross-functional communcation & collaboration culture.

Reporting

• Supports planning and forecast processes, support sales reporting (e.g. by generating and providing relevant data and information or preparation of presentations)

Qualifications

• minimum adminstrational apprenticeship degree, preferrable bachelor of business administration
• Preferable >1 year experience in areas such as Sales, Account Management, Sales Administration in the Automotive or Industry business
• Knowledge and experience in project management preferable
• Intercultural competence required,
• English language knowledge

Additional Information

Fix term position until 31.03.2028