Senior Customer Success Manager
This posting does not state its pay. Customer Success roles that state pay post a typical $141k/yr (band $113k–$253k/yr); across the 3,286 open roles on Cybersecurity sales jobs, every seat together, it is $177k/yr. How posted pay is measured.
The posting
SHIELD is a device-first fraud intelligence platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activity.
Powered by SHIELD AI, we identify the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable fraud intelligence, empowering businesses to stay ahead of new and unknown fraud threats.
We are trusted by global unicorns like inDrive, Alibaba, Meesho, TrueMoney, Unico ID, OLX, and more. With offices in San Francisco, São Paulo, London, Berlin, Jakarta, Thailand, Bengaluru, Beijing and Singapore, we are rapidly achieving our mission - eliminating unfairness to enable trust for the world.
Responsibilities
As a Senior Customer Success Manager, you will lead our expansion efforts in named set of existing accounts by connecting at the level of CXO’s. You will be responsible for participating in Value Engineering and Centres of Excellence exercises in large accounts. Your experience in identifying business problems and working cross-functionally to provide solutions, as well as building relationships with important decision-makers within the current accounts will be crucial to your success.
- The success of this role means working closely with our clients, generating new opportunities, close deals in our existing accounts and Value-based solution selling ability and understanding of ROI/cost/benefit analysis.
- Drive high engagement and demonstrate value realization & ROI of SHIELD through Executive Business Reviews and other channels.
- Collaborate effectively with Sales, Engineering, Business Development, Marketing, and Product teams on a day-to-day basis to create a new business opportunity with the clients you manage.
- Proactively identify and resolve account success blockers that may arise.
- Hands-on troubleshooting and debugging to ensure clients day-to-day technical challenges/issues are resolved in a timely and professional manner (or) Manage and escalate critical customer issues as needed to ensure timely resolution (or) Flag possible escalation, dive deep to recommend and implement corrective actions.
- Periodic review of your account performance, identify improvement opportunities, both internal and external.
Requirements
- 8+ years of SaaS Enterprise Sales and /or Account Management experience with large enterprise accounts with a proven ability to create a new opportunity
- Hands on experience and good knowledge in SDK, HTTP, JavaScript, RESTful APIs, JSON, OAuth and SQL is a Plus
- Strong executive presence and ability to develop executive-level (CxO) relationships and lead strategic initiatives with customer
- Communication Skills: Excellent verbal/written communication skills are crucial, as you will need to convey complex information in a clear and concise manner to clients/ internal stakeholders and develop a good understanding of clients’ business goals, monetization strategies, performance metrics and support sales team to increase revenue & strengthen client relationships
- Problem-Solving Ability: You should be adept at identifying issues and providing effective solutions to ensure client satisfaction and campaign success
- Proactivity: Taking initiative is key in this role, whether it’s spotting new opportunities or addressing potential issues before they escalate
- Team Collaboration: While you’ll be managing, working closely with cross-functional teams is a must. Your ability to collaborate effectively will be vital to delivering seamless service to advertisers
Taken from SHIELD's own posting, last seen live on 4 Nov 2026.
The application
Your details and CV, then 17 questions (1 written).
- 1.CountryPick one (196 options)
- 2.Postal CodeShort answer · optional
- 3.EducationShort answer · optional
- 4.ExperienceShort answer · optional
- 5.Start DateDate · optional
- 6.Notice Period (days)Number
- 7.Current Annual SalaryShort answer
- 8.Expected Annual SalaryShort answer
- 9.Do you have experience in the Tech / SaaS industry?Yes or no
- 10.Can you describe the largest book of business you have managed in terms of ARR/revenue in USD, number of account?Written answer
- 11.What is the average deal sizes for the accounts you manage in USD?Yes or no
- 12.Do you have experience in SDK integration?Yes or no
- 13.Do you have experience in Javascript integration?Yes or no
- 14.Are you comfortable working in office?Yes or no
- 15.Are you currently in Bangalore?Yes or no
- 16.Do you have experience in Cross/ up Sell?Yes or no
- 17.Do you have experience in handling Indian customers and meeting them in person?Yes or no
From SHIELD's apply page, checked 4 Nov 2026.
About SHIELD
Sells device identification and real-time fraud signals to apps and websites (ride-hailing, superapps, e-wallets, neobanks, marketplaces, gaming and online casinos) that need to stop fake accounts, account takeovers, promo abuse, payment fraud and bots.
Pay schedule: Quota-carrying hunter roles with no published commission plan; the perks its careers page names are flexible hours, chosen equipment, sports classes, an office gym and meals on late days.
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