Senior Enterprise Customer Success Manager (New York City, NY)

WHO WE ARE

Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.

Lead Edmentum's largest and most strategic customer partnership. In this high-impact leadership role, you'll own Customer Success and Professional Learning efforts across New York City Public Schools, partnering with senior district leaders to drive retention, growth, and measurable student outcomes. This is a unique opportunity to shape strategy for one of the most visible accounts in the company while developing a high-performing team.

Where You'll Work: This is a remote, work from home position based in the New York City area. Candidates must live within a commutable distance of NYC, as the role requires regular in person engagement with district leaders, customers, and team members throughout the region. Travel is primarily local and varies based on customer and business needs.

What You’ll Do

• Own a portfolio of Edmentum’s most strategic, high value enterprise partnerships. Serve as the executive-level lead for multi-year account strategy, implementation, and adoption, ensuring each partnership delivers measurable outcomes for students and educators.
• Lead, hire, and develop a team of Enterprise CSMs. As their people manager, set clear goals, coach to performance, conduct performance reviews, and build a team equipped to serve Edmentum’s most complex customers.
• Own retention and renewal outcomes across the enterprise book of business. Forecast renewals accurately, lead mitigation for at-risk high-value accounts, and serve as the executive escalation point for your team.
• Build trusted relationships with superintendents, cabinet members, and senior district leaders. Lead executive business reviews and strategic account planning that connect Edmentum solutions to district priorities.
• Partner with Sales as a true account team. Co-develop account plans with Partnership Managers and Sales leaders, and share accountability for expansion, cross-sell, and multi-year renewal growth.
• Define how Edmentum serves its enterprise customers. Build playbooks, engagement standards, and success-planning models, and ensure your team consistently follows best practices in health monitoring and documentation.
• Be the voice of the enterprise customer. Bring insights to Product, Professional Learning, and leadership to influence roadmap, service, and coverage decisions.
• Serve as a visible presence for Edmentum within the New York City region, engaging with district leaders, customers, and team members through regular in-person meetings and events as needed.

Who You Are

• You are a seasoned customer success leader with a track record of retaining and growing high-value, complex partnerships while consistently exceeding revenue and retention goals.
• You have experience building, coaching, and developing high-performing teams and understand how to create accountability, engagement, and growth within an organization.
• You are comfortable at the executive table, building credibility with superintendents, cabinet members, and senior district leaders while navigating politically complex environments.
• You think like a business owner, using customer health, renewal risk, and revenue data to prioritize efforts and drive strategic outcomes.
• You can balance day-to-day customer needs with long-term planning, ensuring both immediate success and sustainable partnership growth.
• You bring a consultative, relationship-driven approach and know how to influence outcomes across large, matrixed organizations.
• You have experience working within K-12 education and understand the unique challenges, priorities, and stakeholder dynamics of school districts.
• You are energized by the opportunity to build, improve, and tailor customer success strategies to meet the needs of a highly visible enterprise customer.
• You are a strong cross-functional partner who brings Sales, Product, Professional Learning, and Customer Success teams together around customer outcomes.
• You embrace a feedback-rich culture and model continuous improvement for your team and peers.

Preferred Qualifications

• Experience leading Customer Success, Strategic Account Management, or district partnership teams within K-12 EdTech.
• Experience supporting large urban school districts or enterprise education customers.
• Existing knowledge of, or relationships within, the New York City education ecosystem.
• Experience managing renewal, expansion, and executive stakeholder strategies for complex customer portfolios.

Pay range for this role

$110,000 - $120,000 USD

At Edmentum, we are committed to pay transparency. The salary range provided reflects market research, the responsibilities of the role, and alignment with our compensation principles. Actual compensation will be determined based on multiple factors, including, but not limited to, relevant experience and skill sets. All compensation decisions are individualized and based on the specific circumstances of each candidate.

We also offer a comprehensive benefits package to support your overall well-being and work-life balance. This includes medical, dental, and vision insurance with various plan options, a 401(k) retirement plan with company matching, and a time away program, volunteer time away, and a winter office closure at the end of December. Additionally, we provide resources to promote wellness, ensuring you have the support you need both professionally and personally. Our goal is to provide a benefits package that helps you thrive in all aspects of life.

Edmentum is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ancestry, sex, age, disability, status as a disabled, recently separated, Armed Forces service medal or other protected veteran (“covered veteran”), marital status, status regarding public assistance, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

APPLYING FOR EMPLOYMENT WITH EDMENTUM

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We are dedicated to meeting the needs of individuals with disabilities and to creating an environment that supports our employees' physical and mental health. If you are a qualified individual with a disability or a covered veteran and need a reasonable accommodation to complete any part of the application process, please contact recruiting@edmentum.com .

As part of our hiring process, we may use AI-powered tools to support our HR team in reviewing, screening, and managing applications. These tools aim to improve efficiency, consistency, and fairness, but final decisions are made by our people. Applicants' personal information (e.g., resume, cover letter, qualifications, and application responses) may be processed by third-party AI tools for tasks like resume parsing, skills matching, candidate ranking, and interview scheduling.