Graduate Customer Success Manager
The posting
The role of a Customer Success Manager at Canonical
Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. Through a clear understanding of their customer’s objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap.
We are growing our Customer Success team to continue offering thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications.
This role is a first step in the CSM organisation. Although you will primarily focus on the Tech segment, including the store customers, you will also have a portfolio assigned. Ubuntu is chosen by thousands of new users every month. Our responsibility is to ensure the best user experience for them through problem-solving, onboarding, enablement and value realisation all the way to success. Collaborating with other teams and participating in campaign efforts, you will connect with a diverse set of users of Canonical products and identify our future champions.
Location: This role will be based remotely worldwide.
What your day will look like
- A strong focus on supporting customers by finding solutions to ticket requests.
- Enrich documentation about problem solving, Q&A, onboarding materials.
- Drive campaigns targeting multiple customers through digital touch-points and activities.
- Identify high potential as well as high risk customers from newly onboarded users or customers
- Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
- Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives.
- Engage with your portfolio of customers to ensure risk identification
- Collect feedback from customers and format them for review by the product team
What we are looking for in you
- Customer-facing experience
- An empathetic individual with a natural drive to help others
- Passion for technology, infrastructure and Ubuntu in particular is a must
- Excellent presentation skills
- Strong organisational skills, ability to structure and constantly update documentation
- A team player capable of interacting with all departments internally
Additional skills that you might also bring
- We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English, please inform us!
What we offer you
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
- Distributed work environment with twice-yearly team sprints in person - we’ve been working remotely since 2004!
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues from your team and others
- Priority Pass for travel and travel upgrades for long haul company events
About Canonical
Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.
Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
#LI-remote
Where you can sell from
Fully remote, and open to sellers in any country.
Taken from Canonical's own posting, last seen live on 2 Nov 2026.
The application
Your details and CV, then 13 questions (4 written).
- 1.Why is Customer Success important to you?Written answer
- 2.Which relevant skills for the role do you think you have developed and how?Written answer
- 3.Please explain our products and services in a single sentence.Written answer
- 4.What was your bachelor's university degree result, or expected result if you have not yet graduated? Please include the grading system to help us understand your result e.g. ‘85 out of 100’, ‘2:1 (Grading system: first class, 2:1, 2:2, thirShort answer
- 5.How did you perform in mathematics at high school?Pick one (9 options)
- 6.How did you perform in your native language at high school?Pick one (9 options)
- 7.Please share your rationale or evidence for the high school performance selections above. Make reference to provincial, state or nation-wide scoring systems, rankings, or recognition awards, or to competitive or selective college entrance rWritten answer
- 8.Have you recently graduated (within last 1-2 years) or are you about to graduate from university?Yes or no
- 9.What time zone are you in?Pick one: Europe, Middle East or African Time Zones · American Time Zones · Asia Pacific Time Zones
- 10.We require all colleagues to meet in person 2-4 times a year, at internal company events lasting between 1-2 weeks. We try to pick new and interesting locations that will likely require international travel and entry requirement visas and vYes or no
- 11.In which country do you currently work?Pick one (314 options)
- 12.In the past ten years, looking only at the time since you graduated your first undergraduate degree, how many companies have you worked for?Pick one (11 options)
- 13.Please indicate your nationality:Pick any (226 options)
From Canonical's apply page, checked 2 Nov 2026.
About Canonical
Publishes Ubuntu and sells security, support, managed services and an open source infrastructure and application stack (private cloud, Kubernetes, storage, databases, observability, machine learning) to enterprises, telcos and the cloud, PC and silicon makers that ship it.
Pay schedule: Base pay set by location and reviewed yearly, plus a performance-driven annual bonus or commission, for employees who work from home and meet their teams in person a few times a year.
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