Account Manager - HYBRID
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Taken at the midpoint of its range, $65,000/yr, this role pays less than the middle Account Management & Renewals opening on the board today ($130k/yr); the usual band for that kind of seat is $95k–$260k/yr.
The posting
Are you ready to take ownership of client partnerships and drive performance in facility management?
Join City Wide Facility Solutions as a Facility Solutions Manager and play a key role in making our clients’ spaces shine while building your career in a collaborative, growth-focused environment.
What You’ll Do
- Be the go-to expert for multiple client accounts, managing day-to-day operations, retention, and satisfaction.
- Customize service strategies and scheduling that exceed client expectations.
- Negotiate service agreements and pricing for new contracts and add-on solutions.
- Oversee contractor relationships, ensuring compliance, quality, and clear communication on performance.
- Conduct site walkthroughs to verify standards, resolve issues, and champion excellence.
- Partner with Night Managers and the Director of Operations to execute and enhance service delivery.
- Track service activities, supplies, and client feedback in our advanced CRM and planning tools.
- Respond quickly to client concerns, troubleshooting and resolving issues with urgency.
- Monitor and manage staffing and resource needs to maintain outstanding service.
Why City Wide
- Competitive salary, benefits, and growth potential.
- Dynamic, supportive team culture focused on excellence and client impact.
- Opportunities for advancement and professional development.
- Make a real difference for clients, contractors, and your career.
You’ll Succeed Here If
- You have 3+ years’ experience in facility management, operations, or building services.
- You’re detail-oriented, proactive, and confident in building relationships.
- You communicate clearly - verbally and in writing - with clients and teams.
- Expert in Microsoft Office and comfortable with database/CRM technology.
- You hold a high school diploma (Bachelor’s degree preferred).
- You have reliable transportation for on-site visits.
- Candidate must reside in or near the Minneapolis Metropolitian Area
Benefits
City Wide offers a competitive salary, including commission and bonus, for this position. In addition, we offer a comprehensive benefits package to include medical, dental, vision and PTO.
More on City Wide...
City Wide Facility Solutions is the largest management company in the building maintenance industry and services Kansas City-based businesses. We have over 60 years of business and continue to experience healthy business growth across our communities. Our culture supports the company’s Mission: to create a Ripple Effect by positively impacting the people and communities they serve. Learn more at www.gocitywide.com
City Wide is an Equal Opportunity Employer
Taken from City Wide Facility Solutions's own posting, last seen live on 6 Nov 2026.
The application
Your details and CV, then 13 questions (6 written).
- 1.EducationShort answer · optional
- 2.ExperienceShort answer · optional
- 3.Can you provide proof that you are legally eligible for employment in the US?Yes or no
- 4.Have you previously been employed by City Wide?Yes or no
- 5.Have you interviewed for a City Wide job in the last 12 months?Yes or no
- 6.By selecting "Yes" you acknowledge that City Wide has the right to run a background check and that your employment (or Independent Contract Agreement) may be contingent upon the results.Yes or no
- 7.By selecting "Yes" you acknowledge the work requirements listed in the job description and agree to the scope of work contingent on offer.Yes or no
- 8.Can you describe your experience managing client accounts.Written answer
- 9.How do you build and maintain long-term relationships with clients and contractors?Written answer
- 10.Do you have experience selling additional services or products to your clients?Written answer
- 11.Do you have reliable transportation to access client sites promptly?Written answer
- 12.Why do you feel you'd be a good fit for this position?Written answer
- 13.What is your desired total compensation?Written answer
From City Wide Facility Solutions's apply page, checked 5 Nov 2026.
About City Wide Facility Solutions
Janitorial and building maintenance contracts (cleaning plus handyman, repair, landscaping and tenant improvement work carried out by independent contractors it hires and inspects), sold to offices, medical clinics, schools, dealerships and other commercial buildings.
Pay schedule: Sellers are employed by the local franchise office on a base salary (an hourly wage for some appointment setters) plus commission, often uncapped or tiered and paid monthly at some offices, with quarterly bonuses, car or mileage allowances at many locations, and medical, dental, vision, PTO and a 401(k) named in most postings.
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