Catering Sales Manager | Full-Time | Palm Beach County Convention Center

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Catering Sales Manager drives food & beverage sales revenue at the Palm Beach County Convention Center. Primary focus will be on exhibitor catering, retail activations, subcontractor, and SBE partnership activations, small group business, and short-term and single-day events from initial inquiry through contract execution and event delivery.

This role pays an annual salary range of $55,000 - $60,000.

About the Venue

The Palm Beach County Convention Center is a multi-purpose facility in West Palm Beach, Florida, managed by Oak View Group. The Center features a 100,000-square-foot exhibit hall, a 22,000-square-foot ballroom, and 21,000 square feet of flexible meeting space, as well as a connection to the 400-room Hilton West Palm Beach.

Exhibitor Sales & Retail Activations

• Manage and lead exhibitor catering lifecycle from order coordination through execution.
• Maximize retail revenue through creative sales programming.

Sales & Revenue

• Pursue and develop small group, short-term, single-day, and pop-up catering businesses
• Prepare written proposals, evaluate the business value of prospective events and clients, and initiate contractual arrangements
• Oversee the full sales process from inquiry through booking, ensuring client needs are met with professionalism and creativity
• Achieve established sales goals and objectives

Contracts & Documentation

• Negotiate, author, and submit finalized contracts and BEOs to clients and internal staff
• Prepare sales folders, sales kits, and client correspondence
• Ensure all required documentation is received from clients in a timely manner
• Verify payments are received according to contracted schedules and follow up on outstanding balances
• Enter and maintain complete and accurate information in the booking system

Event Operations & Communication

• Communicate daily with F&B, culinary, catering, and operations staff regarding client needs and expectations
• Assist with post-event follow-up to ensure all guest experience issues have been addressed

Relationship Management & Prospecting

• Build and maintain relationships with key decision-makers and influencers through professional, courteous, and ethical interaction
• Independently source and pursue outside networking opportunities through industry resources, community events, and prospect-facing special events
• Maintain a client database and conduct consistent follow-up via in-person, phone, email, and other channels
• Respond to all leads within OVG standards response time requirements

Qualifications

• Associate’s degree or equivalent experience is preferred.
• 3-5 years of experience in hospitality, catering, event coordination, or sales support is preferred.
• Demonstrated proficiency and successful experience in catering sales generation, contract negotiation and pricing, event scheduling, training, catering, banquets, and menu development.
• Demonstrated proficiency in computer applications (Microsoft Office programs with an emphasis on creating Word documents, Excel spreadsheets, and email).
• Strong working knowledge of POS systems.
• Ability to work a varied schedule, which may include weekends and evenings, as required to ensure an outcome.
• Ability to adhere to a high standard of business etiquette and professional communication.
• Ability to consistently represent the company in a professional, positive, and knowledgeable manner.
• Strong organizational skills and attention to detail.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.