Skip to content

Account management

Chemical Management Services (CMS) Account Manager - MI, OH, IN

Castrol logoCastrol$107,000–$153,000/yrRemote from United StatesListed 4w ago
Apply on Castrol (shows the role here)Before you apply: what we know about Castrol

Taken at the midpoint of its range, $130,000/yr, this role pays less than the middle Account Management & Renewals opening on the board today ($134k/yr); the usual band for that kind of seat is $100k–$267k/yr.

The posting

Castrol is one of the world’s leading lubricant brands, serving customers and consumers in the automotive, marine, industrial and energy sectors. Castrol brands are recognised globally for their premium quality and high performance, shaped by the company’s commitment to innovation and cutting-edge technology. With products sold in more than 150 countries, Castrol has helped keep things moving on roads and racetracks, air, sea, and space for over 125 years.

Whether you're just starting out or ready for your next big move, you're in the right place to explore an exciting career with Castrol.

About the team

The Chemical Management Services (CMS) team partners with industrial and manufacturing customers to deliver safe, reliable, and cost-effective chemical management solutions. The team works closely with customers and internal functions to improve operational performance, productivity, sustainability, and overall business value.

As the CMS Account Manager, you will serve as the primary customer-facing leader for assigned accounts, managing customer relationships, operational performance, profitability, and overall customer satisfaction.

Key tasks

  • Serve as the primary customer-facing leader for assigned CMS accounts, ensuring exceptional customer support, operational performance, and program execution.
  • Develop and maintain profitable, long-term strategic customer relationships, building strong partnerships across operations, engineering, purchasing, finance, and senior leadership.
  • Lead regular customer business reviews, communicate performance against established KPIs, and drive continuous improvement initiatives.
  • Manage day-to-day customer requirements, including technical support, troubleshooting, supply chain coordination, safety initiatives, product recommendations, and issue resolution.
  • Use value-based selling techniques to identify customer needs, demonstrate value, expand services, and increase account penetration.
  • Partner with Sales, Operations, Supply Chain, Engineering, Technical Services, Finance, and HSE to develop and execute customer solutions that deliver measurable business value.
  • Provide technical guidance related to industrial lubricants, metalworking fluids, coolants, cleaners, greases, hydraulic oils, gear oils, and their applications within manufacturing operations.
  • Identify and implement projects focused on cost reduction, productivity improvement, waste minimization, sustainability, and operational efficiency.
  • Track program spending, analyze chemical usage trends, identify cost-reduction opportunities, and prepare monthly financial and savings reports.
  • Support pricing strategy, customer communications, financial performance, cash collection activities, and initiatives that improve account profitability.
  • Develop business cases, customer proposals, and implementation plans that support growth objectives and strengthen strategic customer partnerships.
  • Participate in regional, national, and global account networks to share best practices and support strategic customer initiatives.
  • Manage customer expectations, provide program updates, and lead the resolution of operational and technical issues.

Experience required

  • Bachelor's degree in Engineering, a technical discipline, Business, or a related field, or equivalent industry experience.
  • 4–6 years of relevant experience in Chemical Management Services, industrial manufacturing, technical services, or a related environment.
  • Direct Chemical Management Services (CMS) experience.
  • Demonstrated experience managing customer accounts within industrial, manufacturing, or technical-service environments.
  • Strong knowledge of industrial lubricants and metalworking fluids, including metal cutting fluids/coolants, cleaners, hydraulic oils, greases, gear oils, and their applications.
  • Solid understanding of machining operations and related manufacturing processes.
  • Experience supporting operations within a manufacturing environment.
  • Proven ability to manage multiple priorities and stakeholders in a fast-paced customer environment.
  • Strong problem-solving, communication, negotiation, and relationship-building skills.
  • Ability to build trusted relationships and influence stakeholders across multiple levels of a customer organization.
  • Ability and willingness to travel regularly to customer locations.
  • Must be based in Michigan, Ohio, Indiana, or Western Pennsylvania/Pittsburgh area.

#LI-LP1

The anticipated salary range for this position is shown below with additional market competitive benefits . Actual placement within this range will be determined by a candidate's relevant experience, skills, and internal equity.

Salary range

$107,000 - $153,000 USD

Privacy

The Castrol entity recruiting for this role is the data controller for the personal information you provide. We use it to assess your application and to manage the recruitment and onboarding process. We may share it with service providers who support our recruitment, and it may be transferred to other Castrol entities internationally under appropriate safeguards. We keep it only for as long as necessary. For details of how we use your information and your data protection rights, contact privacy.response@castrol.com.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to Castrol recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.).

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Where you can sell from

Fully remote, for people based in United States.

Taken from Castrol's own posting, last seen live on 3 Nov 2026.

Apply on Castrol (shows the role here)

The application

Your details and CV, then 7 questions (2 written).

Have readyCVCover letter (optional)
  1. 1.
    Do you have experience with industrial lubricants and metalworking fluids used in machining operations, such as cutting fluids/coolants, cleaners, hydraulic oils, greases, or gear oils? If yes, please briefly describe.Written answer
  2. 2.
    Do you have direct Chemical Management Services (CMS) experience supporting customers in an industrial or manufacturing environment? If yes, please briefly describe your experience.Written answer
  3. 3.
    Are any of your immediate family members Government Officials (Any Official or Employee of any government department/agency; Company or Organization owned fully or partially by government or public institution)?Yes or no
  4. 4.
    Are you currently a member of the Board of Directors of any for-profit or non-profit organization?Yes or no
  5. 5.
    Have you previously worked with Castrol or BP, or any of its subsidiaries, affiliates, or group companies, either directly or indirectly (including as an employee, contractor, temporary worker, or through a third-party/agency arrangement)?Short answer
  6. 6.
    Do you have a close personal or business association or family relationship with any officer or employee of a government-owned company (e.g. a national oil company) or with any government official or any officer or employee of a governmentYes or no
  7. 7.
    Do you require sponsorship now or in the future for this location?Yes or no

From Castrol's apply page, checked 1 Nov 2026.

About Castrol

Engine oils, industrial and metalworking lubricants, marine oils and data center cooling fluids, sold through distributors, retailers and branded workshops to drivers and mechanics, and direct to manufacturers, ship operators and carmakers in more than 150 countries.

Pay schedule: A base salary with benefits; no sampled posting spells out a commission or bonus plan, and targets are written as volume, turnover, gross margin and, for channel roles, collections from distributors.

Castrol's sales postings, in full Live feed of Castrol openings The Castrol company page

Sales roles close to this one

Good at growing the accounts you inherit?

Hiring managers ask us for sellers with a certain segment, territory or track record. Fill in one profile, and when a seat matches it we make the introduction, never without your yes. It costs you nothing.

Build my profile

Castrol sales openings in your inbox

We look at Castrol's careers page every hour. Once a week you get its newest sales openings, plus close matches at other companies. Free, and one click stops it.