Client Engagement Executive

The Client Engagement Executive (CEE) is a strategic member of the Enterprise team, responsible for accelerating onboarding, deepening client value, and securing renewals across a portfolio of first- and second-year Euromonitor accounts. In this role, the CEE builds senior-level relationships, expands engagement across priority teams and functions, and ensures clients are positioned to derive measurable value from Euromonitor’s intelligence. By combining commercial discipline with a consultative understanding of client priorities, CEEs translate client challenges and unmet needs into tailored engagement strategies, while also serving as a key internal voice of the customer to inform service delivery and product development.

Core responsibilities include

· Lead the onboarding strategy for new Euromonitor accounts, accelerating adoption and building early momentum across priority stakeholder groups within the client organization.

· Own revenue retention outcomes while identifying and advancing opportunities for syndicated research sales growth within assigned accounts.

· Develop and execute tailored annual engagement plans that strengthen Euromonitor’s presence, align activity to client priorities, and create clear pathways to measurable value.

· Conduct proactive account intelligence to identify expansion opportunities, surface unmet needs, and position Euromonitor’s value proposition with senior and influential stakeholders.

· Partner with Research teams to shape high-impact client engagement agendas and ensure client priorities are reflected in internal planning, service delivery, and product feedback.

· Manage the overall client partnership across assigned organizations, including executive check-ins, value reviews, renewal preparation, stakeholder training, account research, and the development of actionable service and growth strategies.

· Lead renewal negotiations with confidence, fairness, and commercial judgment, structuring mutually beneficial agreements that support long-term partnerships and achievement of retention targets.

· Continuously identify ways to increase client value by driving deeper utilization of existing resources, connecting client objectives to Euromonitor capabilities, and reinforcing the impact of the partnership.

Requirements

· Demonstrated track record of setting, owning, and exceeding ambitious commercial and client engagement goals.

· High intellectual curiosity, commercial acumen, and a growth mindset, with the ability to uncover strategic client needs and translate them into actionable opportunities.

· Successful experience in sales, account management, client engagement, or a related commercial role, with evidence of sustained performance and increasing responsibility.

· Consistently goal-oriented and accountable for results, with a history of performing at or above target in commercially driven environments.

· Resilient, proactive, and solutions-oriented, with the confidence to challenge assumptions, navigate complex client situations, and pursue opportunities with disciplined urgency.

· Confident in engaging senior executives and cross-functional stakeholders, adapting communication style to influence decision-makers across levels, functions, and geographies.

· Highly organized and disciplined in managing complex stakeholder networks, follow-up cadences, scheduling priorities, and multiple concurrent account initiatives.

· International perspective and cultural fluency, with the ability to engage effectively with clients and colleagues across regions and markets.

· Collaborative and influential internal partner, able to align colleagues across Research, Commercial, and Client teams around client priorities.

· Willingness to travel as needed, with the maturity and judgment to prioritize in-person engagement where it will create the greatest client and commercial impact.

Our values

• We act with integrity
• We are curious about the world
• We are stronger together
• We seek to empower
• We find strength in diversity

International: not only do we have a very multinational workforce in each office but we are all dealing with our 16 offices worldwide on a daily basis. With 16 offices globally there are regular opportunities for international transfer.

Hardworking but sociable: our staff know how to work hard but also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, with flexible hours and regular socialising including frequent after work meet ups, summer and Christmas parties and a whole range of sports and other groups to be involved with.

Committed to making a difference: We think that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights, amongst many other activities.

Excellent benefits: we offer highly competitive salaries, healthcare insurance, food vouchers, saving fund, plus generous holiday allowances and in many offices a Core Hours policy allowing flexible start and finish times to each day.

Opportunities to grow: we offer extensive training and development opportunities at all levels. The vast majority of our managers and directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent.

Equal Employment Opportunity Statement: Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.

At Euromonitor International, we are committed to transparency and pay equity. Pursuant to Illinois law, we provide salary range and benefit info on all job postings based in our Chicago office. The base salary range for this role is $78,589 - $106,811 based on experience and qualifications. Alongside Salary, we offer a competitive benefits package, including health insurance options, 401k, paid time off, hybrid work set up, core hours and other perks to support a positive work environment.

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