Skip to content

Customer success

Customer Success, EMEA

Mistral AI logoMistral AIParisFull-timeListed 2d ago
Apply on Mistral AI (shows the role here)Before you apply: what we know about Mistral AI

The posting

About Mistral

Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.

We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.

The Role

As a Customer Success Manager (CSM) at Mistral, you will be responsible for managing a portfolio of enterprise customers, ensuring they achieve their goals using Mistral’s solutions. You will serve as the primary point of contact for customers, driving adoption, satisfaction, and long-term success.

This role is ideal for those who excel in customer-facing environments, enjoy solving complex challenges, and are passionate about turning customer success into business impact.

Customer Success Ownership

  • Manage a portfolio of enterprise customers, ensuring they maximize the value of Mistral’s AI solutions.
  • Build strong, trusted relationships with key stakeholders, understanding their business objectives and tailoring solutions to meet their needs.
  • Lead customer onboarding, adoption, and ongoing engagement to drive product usage and satisfaction.
  • Monitor customer health metrics, identify risks, and proactively address challenges to prevent churn.
  • Collaborate with Sales to identify upsell and cross-sell opportunities based on customer needs and usage patterns.
  • Partner with Product and Engineering teams to gather customer feedback and influence the product roadmap.
  • Develop and deliver customer training, enablement programs, and best practices to drive adoption.
  • Conduct regular business reviews (QBRs) to align on goals, challenges, and success metrics.

Strategic Customer Guidance

  • Serve as a trusted advisor to customers, guiding them on how to leverage Mistral’s AI solutions to achieve their business outcomes.
  • Work closely with Support and Product teams to ensure seamless customer experiences, from deployment to production.
  • Create and execute customer success plans with clear KPIs, timelines, and measurable outcomes.
  • Advocate for customer needs internally, ensuring their voice is heard in product and strategic discussions.

Cross-Functional Collaboration

  • Share customer insights with Product, Sales, and Engineering teams to inform product improvements and strategic initiatives.
  • Clear obstacles for customers during deployment and adoption phases, accelerating time-to-value.
  • Support renewal processes, including contract negotiations, expansion discussions, and coordination with internal teams.

What We're Looking For

  • 5+ years of experience in customer-facing roles, such as Customer Success, Account Management, or Solutions Consulting, ideally in a technical or SaaS environment.
  • Proven ability to manage enterprise customer relationships, with a focus on driving adoption, satisfaction, and retention.
  • Experience working with technical products, with the ability to engage confidently with Data, IT, and Engineering teams.
  • Strong communication and presentation skills, including the ability to tailor messaging for technical and executive audiences.
  • Business acumen: Ability to identify upsell and expansion opportunities while ensuring customer success.
  • Technical aptitude: Familiarity with AI/ML concepts is a plus; ability to understand and discuss technical requirements is essential.
  • Hands-on, customer-centric, collaborative, and organized, with a passion for solving complex challenges.

What We Offer

We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.

For the most up-to-date details on benefits available in your location, please refer to our Benefits page .

Privacy Policy

Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy .

Taken from Mistral AI's own posting, last seen live on 1 Nov 2026.

Apply on Mistral AI (shows the role here)

About Mistral AI

Sells its open-weight AI models, the tools to customize them and build agents on them, and hosted inference and GPU compute to large enterprises and government bodies.

Pay schedule: A salaried job with equity, plus country-specific benefits that can include healthcare, parental leave, a retirement plan, relocation support and meal and transport allowances.

Mistral AI's sales postings, in full Live feed of Mistral AI openings The Mistral AI company page

Sales roles close to this one

Keeping customers is your strength?

Hiring managers ask us for sellers with a certain segment, territory or track record. Fill in one profile, and when a seat matches it we make the introduction, never without your yes. It costs you nothing.

Build my profile

Mistral AI sales openings in your inbox

We look at Mistral AI's careers page every hour. Once a week you get its newest sales openings, plus close matches at other companies. Free, and one click stops it.