Customer Success Specialist - Vio

Aspire Software is looking for a Customer Success Specialist to join our team in Lebanon.

Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

Role Overview

We are looking for a Europe-based Customer Success Specialist to support our growing client base across the DACH region, UK, Ireland, and beyond. This is an entry-level role on our Customer Success team, ideal for someone who is organized, client-focused, and excited about working with AI technology in a fast-moving international environment.

You will work closely with our CSMs, help onboard new dealership clients, handle day-to-day support, and make sure every dealer gets the most out of Viova from day one. There is a clear path to a full CSM role as you grow with the team.

What You Will Do

• Support end-to-end onboarding for new dealership clients, ensuring a smooth and successful start
• Assist clients with setup, configuration questions, and day-to-day usage of the Viova platform
• Handle incoming support tickets and client inquiries in a timely, professional manner
• Help monitor account health and flag potential issues to the CSM team
• Conduct platform walkthroughs and training sessions with dealership staff
• Collect and document client feedback and relay it to the product and tech teams
• Educate clients on Viova AI capabilities to drive adoption and confidence in the platform
• Collaborate closely with CSMs to ensure clients receive consistent, proactive support

Requirements

• 0 to 2 years of experience in customer support, customer success, or a client-facing role
• Fluent in English (spoken and written); ; French and Spanish are a strong plus for our North American dealer clients
• Comfortable with technology and genuinely curious about AI
• A clear, friendly communicator who builds rapport easily
• Organized, detail-oriented, and able to manage multiple tasks at once
• Proactive and self-motivated - you take initiative without waiting to be told
• Experience with SaaS, automotive retail, or tech support is a plus but not required
• Based in Europe and available to work CET or UK business hours

Why Join Viova?

• Work at the intersection of automotive retail and AI - a market that is growing fast
• Clear growth path to a full CSM role as the team expands. We promote from within
• Join an international, collaborative team that moves quickly and values your input
• Competitive salary with access to cutting-edge technology
• Make a real difference for dealerships and their customers every day