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Customer success

Founding Customer Success Manager

AlwaysHired logoAlwaysHired$100,000/yrNew York, NYFull-timeListed 4w ago
Apply on AlwaysHired (shows the role here)Before you apply: what we know about AlwaysHired

At $100,000/yr, this role pays less than the middle Customer Success opening on the board today ($143k/yr); the usual band for that kind of seat is $113k–$252k/yr.

Job seekers never pay to use this board. An Apply button opens the employer's own application page, or the page of the recruiting firm filling the seat; only where a company or its recruiting firm pays us for a hire who came from here does that link carry our referral code, and the fee comes from them, never out of the base or OTE the role offers you.

The posting

About the job

Join a fintech startup automating accounts receivable for B2B companies, founded by a former YC founder with a prior exit and growing 15-20% month over month. As the founding Customer Success Manager, you'll own the post-sale customer experience and help shape how the company onboards, retains, and grows its customers.

Founding Customer Success Manager at a fast-growing NYC fintech startup automating accounts receivable. Own onboarding, adoption, and expansion for early customers. ~$100,000 base / up to $160,000 OTE.

About the company

Our client is a fast-growing fintech startup automating accounts receivable for B2B companies. Founded by a former YC founder with a prior exit, the company is growing 15-20% month over month. This is the first dedicated Customer Success hire, joining the founding team in New York.

Location and employment

On-site · New York, NY (On-site) · Full-time

Compensation and work policy

Base salary: $100,000–$100,000/year

OTE: $160,000–$160,000/year

  • ~$100,000 base salary
  • Up to $160,000 OTE

Key responsibilities

  • Own onboarding and implementation for new customers
  • Drive product adoption, retention, and expansion across the customer base
  • Act as the voice of the customer to product and leadership
  • Build early customer success playbooks and processes

Requirements and qualifications

  • Customer success or account management experience in B2B SaaS or fintech
  • Comfortable with technical products and finance/AR workflows
  • College degree
  • Able to work in person in New York City, 5 days a week

Why join

  • Founding CS role with direct influence on the customer experience
  • Early team at a company growing 15-20% month over month

Interview process

  • AlwaysHired 15-minute phone screen
  • 30-minute video interview with the CEO
  • In-person onsite in New York (~2.5 hours) with the founding team

Additional information

  • On-site in New York City, 5 days a week

Taken from AlwaysHired's own posting, last seen live on 2 Nov 2026.

Apply on AlwaysHired (shows the role here)

About AlwaysHired

A recruiting firm that fills SDR, BDR and account executive seats at venture-backed US software startups, posting each role with its base and OTE but without the client's name.

Pay schedule: Salaried employment with the client company, base plus commission toward the stated OTE and usually equity; a Residency role is paid a monthly stipend through its training period first.

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