Sales Associate / Customer Service Representative

Overview

Drybar is a blow dry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us that’s blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts. We are looking for fantastic retail sales associates to provide excellent customer service to our clients.

Sales Associate / Customer Service Representative Benefits

• Competitive compensation plan
• Paid Time Off, vacation and sick
• Free monthly services
• Membership sales bonus
• Flexible Hours
• Discounts on all retail products
• Clear career path to grow as a professional
• Ongoing training

Sales Associate / Customer Service Representative** **Qualifications

• 1+ years’ experience in a fast paced, customer service centric environment (sales associate, retail sales associate, customer service representative, store associate, salon associate, or a similar position)
• Previous experience with Point of Sale Systems strongly preferred
• Previous salon/spa experience preferred but not required
• High school diploma or equivalent
• Ability to work at a sustained, fast pace
• Excellent problem solving and troubleshooting skills
• Track record in providing over-the-top, amazing customer service!
• Ability to multitask with ease
• Frequently required to stand and/or walk for duration of 6-8 hour long shifts
• Has the technical ability and skills to operate a point of sale system
• Problem solver – use logic and support resources to solve problems at the front desk
• Maintains professional demeanor under pressure
• Drybar follows all applicable federal, state and local laws regarding background checks

Essential Job Functions

❖ Lead client experience from check in to check out ensuring Drybar standards are upheld❖ Check clients in and out through Booker❖ Maintain highest degree of ethics when handling client payments and Stylist tips/commissions❖ Troubleshoot any Booker issues and make changes to client profiles when needed❖ Manage Phones and ensure all Voicemail messages are answered in a timely fashion❖ Elevate scheduling concerns to Customer Service team when necessary❖ Check notes section of Booker for any special client requests

❖ Manage shop flow including pairing clients with Stylists and managing break schedules for Stylists in the absence of or by request of the Shop Manager❖ Serve complimentary beverages to our clients❖ Maintain shop cleanliness❖ Restock retail displays and maintain display cleanliness❖ Merchandising and inventory projects as assigned❖ Provide exceptional service❖ Create a bar-like atmosphere by engaging with clients and team members❖ Maintain clear communication with shop management about overall shop operations❖ Sell products, tools, and memberships❖ Maintain punctuality for all scheduled and picked up shifts and come to work prepared for the job❖ Contribute to a positive shop atmosphere❖ Attend any mandatory shop meetings❖ Uphold Drybar’s 10 Core Values❖ Side work and cleaning duties❖ Other duties and projects as assigned

Job Competencies - Knowledge, Skills & Abilities

❖ Strong communication skills❖ Teamwork oriented mindset with a “can do” attitude❖ Ability to work at a sustained, fast pace❖ Excellent problem solving and troubleshooting skills❖ Track record in providing over-the-top, amazing customer service!❖ Ability to multitask with ease

❖ Frequently required to stand and/or walk for duration of shifts❖ Integrity and trust❖ Has the technical ability and skills to operate a point of sale system❖ Problem solver – use logic and support resources to solve problems at the front desk

❖ Maintains professional demeanor under pressure❖ Motivated, enthusiastic, and reliable

Legal Disclaimer

©2023 DB Franchise, LLC (“DBF”). Each Drybar® shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners’ shops are their employees, not those of DBF. Drybar® + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.