Sales Consultant - Canberra

Exciting opportunity to join a dynamic and collaborative team and work with premium, globally renowned products and appliances

• Are you looking to join a globally recognised brand selling premium products?
• Do you love consulting with customers to find their best product solution?
• Are you looking for a company where you feel valued and supported?

The ideology of “Immer Besser” (Forever Better) is entrenched in the Miele culture and is one of growth and commitment for continuous improvement. A globally recognised German company, Miele is the prominent supplier of premium household appliances across kitchen, laundry and floorcare.

Our Miele Experience Centres (MECs) showcase our innovative & stylish products across kitchen, laundry and floor care in lifestyle setups and in many colours and configurations across all of our MECs in Australia & New Zealand.

The Position

Located at our beautiful, new Canberra location, this position will be suited to someone who loves working with people, customers and being part of a premium retail brand.

This will be a full-time position working 37.5 hours per week. The Centre trades Monday to Sunday.

Responsibilities

• Consult with customers to provide product information, demonstrations, quotations and follow ups, through to closure of sales
• Ensure showroom and equipment are clean and in line with Miele display standards
• Support the in house Culinary Team with the coordination of cooking classes
• Continually learn and improve on product knowledge in order to offer best solutions to customers
• Assist with telephone enquires and general administration duties
• Assist with trading nights, product training sessions and showroom events
• Active participation in the customer engagement framework
• Achieve and exceed team based targets & KPIs
• Actively demonstrating and supporting the Miele Values in everyday work

As the successful candidate you will have

• Experience delivering world class customer service standards with a consultative approach
• Ability to work and succeed in a team environment
• Ability to resolve customer enquiries and potential conflicts in a professional manner
• Can thrive in fast paced, high pressure situations
• Adaptable and ability to think quickly on your feet to provide solutions to customers
• Possess excellent communication skills
• Intermediate knowledge of systems including MS Excel and CRM software
• Desire to continually learn and improve on product knowledge in order to advise our customers
• Availability to work on a rotating roster, between Mon-Sun, during the business hours of 9:00am-5:30pm, and until 9pm on some Fridays.

What we offer

• Generous staff discounts on our beautiful & premium products
• Access to Miele’s free annual health checks
• Participation in our great Employee Reward and Recognition Program Miele Moments
• Access to EAP Support Services
• Training, coaching and development from an experienced Centre Manager
• Career development opportunities from a company who supports growing from within
• Opportunity to join a fantastic workplace culture and team

The values we nurture at Miele

• We take it on and make it happen
• We act as leaders
• We help others to be successful

If you are a consultative salesperson, enjoy being challenged and are continually striving to improve your skills and knowledge and help improve others, please apply now!