Senior Account Manager
The posting
About Hexnode
Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.
The role
We are seeking an analytical and strategic Senior Account Manager to drive value realization, adoption, and growth for our North American enterprise clients. In this role, you will serve as the primary strategic advisor to our most critical "Tier 1" accounts. You will own the full success lifecycle - from onboarding to renewal and expansion - ensuring our clients achieve long-term success through the Hexnode UEM ecosystem.
As a Senior Account Manager at Hexnode, you will be the bridge between our cutting-edge UEM technology and our clients' mission-critical outcomes. If you thrive on technical complexity, consult with confidence at the C-suite level, and are driven by data-backed growth, we want you on our team!
Note: This role requires full flexibility to work shifts aligned with U.S. business hours (EST/PST).
Responsibilities
- Serve as the primary point of contact for a portfolio of 200–250 enterprise accounts, ensuring their business outcomes are met through the Hexnode ecosystem.
- Proactively identify business goals and align them with platform capabilities.
- Drive deep product adoption through data-driven success planning, regular business reviews (QBRs), and tailored optimization strategies.
- Own the renewal pipeline for your portfolio, taking full responsibility for hitting specific churn and expansion targets in close partnership with Sales.
- Monitor and manage critical health metrics, including Net Retention Rate (NRR), NPS, and Churn Rate, providing actionable insights.
- Act as the primary internal advocate for your clients, collaborating with Product and Engineering to influence the product roadmap based on North American market trends.
- Navigate and maintain strong relationships with operational and C-suite stakeholders, providing expert guidance through complex technical issues and escalations.
- Contribute to the creation of case studies, testimonials, and customer reference programs to build community and trust.
Required Skills & Qualifications
- 6 plus years in Customer Success, Account Management, or a similar customer-facing technical role with enterprise SaaS products.
- Deep knowledge of Unified Endpoint Management (UEM) platforms.
- Proven ability to translate complex data insights into actionable retention and growth strategies.
- Proven track record of successfully managing high-growth enterprise accounts in the US, EMEA, or APAC markets.
- Comfortable with data analysis, dashboards, and customer health metrics.
- Ability to manage multiple accounts and prioritize tasks effectively.
- Exceptional communication and relationship-building skills with the poise to navigate both operational and C-suite levels effectively.
Hexnode is an Equal Opportunity Employer. We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.
Taken from Mitsogo (Hexnode)'s own posting, last seen live on 3 Nov 2026.
The application
Your details and CV, then 7 questions.
- 1.Years of Industry ExperienceShort answer
- 2.Current CTCShort answer · optional
- 3.Expected CTCShort answer · optional
- 4.Notice Period ( In Days )Short answer
- 5.Do you now , or will you in the future , need Mitsogo to sponser your visa or work authorisation to be eligible to work in the country / territory in which this position is located ?Yes or no
- 6.Are you willing and able to travel per the job description requirements ?Yes or no
- 7.Are you subject to a non competition or other agreement or aware of other circumstances that would preclude or restrict your employment with Mitsogo ?Yes or no
From Mitsogo (Hexnode)'s apply page, checked 2 Nov 2026.
About Mitsogo (Hexnode)
Makes Hexnode, a unified endpoint management platform with XDR and identity add-ons, sold directly and through resellers and MSPs to IT and security teams at mid-market and enterprise organizations.
Pay schedule: Salary with a performance incentive plan on the US inside sales seat and partner quotas for the channel managers; most India and Philippines roles are onsite on afternoon, night or rotating shifts that cover US and UK hours.
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