Senior Customer Success Manager - Legal
The posting
Octus
Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets. For more information, visit: https://octus.com/
Working at Octus
Octus hires growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values – Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel – define an organizational ethos that’s as high-performing as it is human. Among other perks, Octus employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, and much more.
Role
The Senior Customer Success Manager will be responsible for managing a book of existing AmLaw 100 & Magic Circle law firms while supporting our efforts to promote processes, drive retention rates, support portfolio growth, increase usage and develop stakeholder relationships. The Senior Customer Success Manager will be a self-starter, possess strong communication, relationship building, and problem solving skills.
Responsibilities
- Become an Octus expert with an understanding of the legal segment, our products, services, along with the sub-investment grade market
- Manage a book of legal accounts to understand their business drivers and goals and ensure they are sticky with the Octus product suite
- Develop key relationships and drive usage with a wide range of subscribers through understanding each of their different workflows, educating them on best practices on how to use their subscription, gathering feedback, and providing updates on new functionalities/databases
- Leverage existing customer relationships and expand the network of relevant contacts within each client to become the partner of choice for their needs
- Monitor key performance indicators across accounts and strategize outreach efforts through emails, phone calls, and in-person meetings to maximize usage and adoption
- Work closely with Account Managers to support cross-sell and upsell opportunities, including bringing in new contacts and managing trials.
- Act as the voice of the customer when collaborating with various internal teams across sales, editorial, product, and tech to ensure our client’s needs are met
- Work closely with the sales team to develop account plans, monitor client’s platform usage, and share findings from client interactions, including but not limited to relaying new firm knowledge and potential expansion opportunities to ensure customer growth
- Support other members of the Customer Success team globally, by acting as a mentor, providing feedback, sharing learnings, and being proactive/innovative in idea generation
- Working closely with the Customer Success Directors globally to strengthen the Legal segment.
Requirements
- 8+ years of working experience in a customer facing role
- Excellent written and verbal communication skills
- A self-starter who is diligent and organized, but adaptable
- Experience in financial services and/or working with corporate law firms is preferred but not essential.
Equal Employment Opportunity
Octus is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other legally protected status. We strive to create an inclusive and diverse work environment where all individuals are valued, respected, and treated fairly. We believe that diversity enriches our workplace and enhances our ability to innovate and succeed.
Taken from Octus's own posting, last seen live on 3 Nov 2026.
The application
Your details, CV and LinkedIn, then 7 questions (1 written).
- 1.Are you currently authorized to work in the country where this position is based, without requiring sponsorship?Yes or no
- 2.Will you in the future require employer sponsorship for work authorization in the country where this position is based?Yes or no
- 3.Preferred first and last nameShort answer
- 4.Do you have any family members or individuals with whom you have a close personal relationship currently employed by Octus?Yes or no
- 5.(If Yes) Please provide the full name(s) of the Octus employee(s) and your relationship to them (e.g., spouse, sibling, cousin, close friend).Short answer
- 6.Do you have any restrictive covenants that would prevent you from working at Octus?Yes or no
- 7.If you answered Yes to the previous question, please explain below:Written answer
From Octus's apply page, checked 2 Nov 2026.
About Octus
Sells credit intelligence (news, analysis, capital structure, covenant and restructuring data) plus data feeds and portfolio software to buyside credit managers, investment banks, advisory firms and law firms.
Pay schedule: Base salary plus commission, paid monthly on new business and quarterly for account managers, or an annual bonus for success roles; the postings list health benefits, a matched 401(k) and pension plans, parental leave and gym subsidies.
Sales roles close to this one
Senior Customer Success Manager, Strategic Accounts (shows the role here)
Joblogic · Customer success · Birmingham, England, United Kingdom· 4mo agoDetails
Senior Customer Success Manager - Enterprise (shows the role here)
Klaviyo · Customer success · London, UK· 1mo agoDetails
Keeping customers is your strength?
Hiring managers ask us for sellers with a certain segment, territory or track record. Fill in one profile, and when a seat matches it we make the introduction, never without your yes. It costs you nothing.
Octus sales openings in your inbox
We look at Octus's careers page every hour. Once a week you get its newest sales openings, plus close matches at other companies. Free, and one click stops it.