Service Projects Account Executive

ESSENTIAL FUNCTION AND BASIC DUTIES BOOKINGS

Ability to close total annual factored sales at predetermined levels.

SALES SKILLS

Able to qualify prospects, makes effective sales presentations, answers questions and objections in a proficient and responsible manner. Aggressively manages quotes to close sales.

TIME MANAGEMENT

Able to plan and efficiently schedule appointments and manage time to assure maximum productivity and responsiveness to customer's time schedules.

SURVEYS

Appraise and survey mechanical systems. Understand prospect's needs and problems. Determine repair, modification, and/or replacement requirements to provide prospects with solutions to problems. Interpret drawings, equipment, and job conditions.

ENGINEERING

Able to provide modification/repair/replacement recommendations and to document these so the customer and operations/delivery understands what is required.

PRICING

Able to estimate cost of proposed repair/modification/replacement and apply company pricing standards to the estimate.

ACCOUNT EXPANSION

Able to increase existing customer's perception of and use of the company's services by providing prompt, cost-effective solutions to customer's problems. Able to provide products to improve customer's facility.

MARKET DEVELOPMENT

Able to identify prospects in assigned market. Promptly follow up on leads and referrals. Establish customer rapport and identify needs. Maintain an active backlog of quotes to assure booking goal is consistently met.

CUSTOMER RELATIONS

Promptly address customer concerns to assure resolution of problems and maintain long-term positive relationships.

MECHANICAL SYSTEMS KNOWLEDGE

Competent understanding of mechanical systems. Able to identify problems and propose cost-effective solutions.

SALES PRESENTATION STRATEGY

Understand prospect's organization and decision-making process. Anticipate and answer objections.

Commit the prospect to a decision making timetable.

COMPANY RELATIONS

Build and maintain rapport and positive working relations with field, office, and management personnel to resolve problems; exploit opportunities and maximize profits.

EXTERNAL RELATIONS

Build rapport and productive working relationships with customers, vendors, and other outside agents.

Effectively represent the company's interests to outside agents to maximize profits.

PURCHASING

Participate, when appropriate, with operations in vendor selection, timely purchase, and delivery to assure prompt installation.

DOCUMENTATION

In a timely fashion, prepare complete, clear, and concise reports, proposals, booking packages, and required company paperwork. Maintain written supportive information relative to delays, changes and special conditions, schedules, etc.

SPECIAL PROJECTS

Provide support for any special projects as assigned by your supervisor. These special projects, at the determination of your supervisor, may or may not become part of this position's primary responsibilities.