Presales & Solutions Lead - Service Now

Job Description

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC account teams advise, create, orchestrate and drive value for customers by bringing the best of DXC to our customers. Customers ask us to help them solve their most critical technology needs and we proactively share relevant ideas, insights and experience to create a plan for addressing those needs.

About This Role** The ServiceNow Pre-Sales & Solutions Consultant is a client-facing role responsible for helping customers translate business challenges into practical ServiceNow solutions. This individual will work closely with clients, sales executives, ServiceNow practice leadership, architects, and delivery teams to identify client needs, recommend appropriate solutions, shape opportunities, and develop high-quality proposals and solution approaches. The successful candidate will combine strong ServiceNow knowledge with business acumen, consultative skills, and the ability to build trusted relationships with clients over time. This role is not simply about responding to RFPs or developing estimates; it is about understanding the client's business, advising them on how ServiceNow can help, and becoming a trusted advisor throughout the sales and solutioning lifecycle. Key Responsibilities **What do you do

• Lead client discovery sessions to understand business challenges, objectives, and ServiceNow opportunities.
• Translate business needs into scalable ServiceNow solutions and recommend best practices.
• Develop solution approaches, high-level architectures, estimates, implementation plans, and proposals.
• Partner with sales, architects, and delivery teams to shape opportunities and support the full sales lifecycle.
• Present solutions to business and executive stakeholders, articulating business value and outcomes.
• Build trusted client relationships and identify opportunities to expand ServiceNow adoption across the enterprise.
• Ensure smooth transition of sold solutions into delivery and contribute to ServiceNow practice growth and innovation.

Who you are

• Strong experience with ServiceNow in consulting, pre-sales, solution architecture, or advisory roles.
• Proven ability to lead discovery conversations and translate business challenges into technology solutions.
• Deep understanding of ServiceNow platform capabilities, implementation best practices, and transformation programs.
• Experience creating solution designs, estimates, staffing models, SOWs, and commercial proposals.
• Excellent communication skills with the ability to engage technical teams, business stakeholders, and executives.
• Trusted advisor mindset with strong client relationship and consultative selling skills.
• Collaborative team player who works effectively across sales, architecture, delivery, and practice leadership.
• ServiceNow certifications (CSA, CIS, CTA, CMA) and experience across ITSM, ITOM, CSM, HRSD, SPM, SecOps, IRM, App Engine, or AI capabilities are a plus.

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team - globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.