Skip to content

Account management

Account Manager (Polish)

fonio logofonioWarsawFull-timeListed 2mo ago
Apply on fonio (shows the role here)Before you apply: what we know about fonio

The posting

We grew from $1M to $10M ARR in under 12 months and now serve 10,000+ customers.

You actively manage our existing customer accounts and act as their primary point of contact across the entire customer lifecycle. Your focus is on continuously increasing the value our AI phone assistant delivers, expanding use cases, and identifying additional potential.

You regularly run review, discovery, and upsell conversations with existing customers, analyze their usage, and demonstrate how our AI can automate further processes and deliver measurable impact.

You own expansion revenue within your customer portfolio - from upgrades and add-ons to renewals - working toward clear monthly and quarterly quotas.

Alongside the commercial side, you carry a strong customer success component: you ensure customers are successfully onboarded, use the product optimally, and stay satisfied long-term. You bring market feedback back into the team in a structured way.

You work closely with Customer Success, Product, and Marketing, ensuring clean handovers, reliable forecasts, and a well-maintained pipeline in the CRM.

What to Expect

  • Account Ownership: Responsibility for your own existing-customer portfolio with a clear focus on upsell & retention.
  • Expansion Sales: Identifying and realizing growth potential within existing accounts.
  • Customer Success Focus: Regular touchpoints, QBRs, and proactive support to maximize customer success.
  • Pipeline & Forecast: Structured account planning, clean CRM maintenance, and reliable revenue forecasting.
  • Teamwork: Close collaboration with Customer Success, Product, and Marketing.
  • Impact: Actively shaping our account & expansion motion in a fast-scaling AI startup.

What We Offer

  • €55,000 – €70,000 OTE (base + uncapped commission, depending on experience)
  • On-site in Warsaw
  • Top equipment of your choice & extremely short decision-making paths
  • Close collaboration with Product, Marketing & Customer Success
  • A strong, scaling AI product with real customer value

What You Bring

  • At least 1 year of experience in B2B SaaS sales, account management, or customer success (startup/scale-up a plus)
  • Experience in upselling, renewals, or expansion revenue across existing customers
  • Strong product and technology understanding; you're highly AI-savvy
  • Structured working style, ownership mindset, and customer focus
  • Native-level Polish, confident in calls, reviews & demos

Application Process

  • 15 min recruiter intro call
  • 45 min content interview incl. a short case study
  • 20 min conversation on culture, expectations & details

How we hire?

We're AI-native, including in hiring. AI helps us to remain efficient, but people make every decision.

fonio is an equal opportunity employer. We hire for talent and ownership, whatever your background is. Need an adjustment in the process? Just tell us.

Please send your CV in English. Then knock us off our feet 🚀

Taken from fonio's own posting, last seen live on 1 Nov 2026.

Apply on fonio (shows the role here)

About fonio

AI agents that answer the phone, WhatsApp and website chat for small and mid-sized businesses such as medical practices, law and tax firms, tradespeople, garages and restaurants, sold across Europe, Brazil and the US.

Pay schedule: Base salary plus uncapped commission quoted as OTE, with equity on most postings; Brazil hires choose a CLT or PJ contract, and hires who move to Vienna get a relocation bonus while those based elsewhere often start with a paid stay there, where the office covers lunch and dinner.

fonio's sales postings, in full Live feed of fonio openings The fonio company page

Sales roles close to this one

Good at growing the accounts you inherit?

Hiring managers ask us for sellers with a certain segment, territory or track record. Fill in one profile, and when a seat matches it we make the introduction, never without your yes. It costs you nothing.

Build my profile

fonio sales openings in your inbox

We look at fonio's careers page every hour. Once a week you get its newest sales openings, plus close matches at other companies. Free, and one click stops it.