Assistant Account Manager (Spanish Market)

⛵ About our Crew

Click&Boat is a rental platform product of Boats Group, the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying, selling & renting boats easy. We spend each day surrounded by 500,000 boats from across the globe!

Click&Boat is the European leader in boat rentals . Our marketplace makes boating accessible around the world, from a day trip to a week-long adventure, while enabling private and professional boat owners to generate additional income through rentals.

To support this growth, we are hiring anAssistant Account Managerto join a dynamic team in our Barcelona office and continue building a world-class, creative organization by finding the best talent for our incredible culture.

🚤 The role

We’re looking for an Assistant Account Manager to join our Supply crew in Barcelona.

In Click&Boat, there are 3 main operational Business Units

• Supply: deals with boat owners and make sure the boats available on our platform generate revenues with the highest quality of service.
• Sales: deals with tenants and supports them all along a booking process, from quotations to closing the deal.
• Customer Care: represents the point of contact for our customers after a booking is closed by the Sales team (before, during and after the trip), and makes the link between boat owners and tenants (booking modification or cancellation, insurance or accident issues, etc).

You will integrate the Supply team, a business unit composed of 10 people, strengthened by seasonal employees during summer, and organized by markets.

Working along with our Account Managers,you will play a key part in guiding our boat owners through the journey with us, and collaborating closely with the Sales and Customer Experience crew members across teams to deliver a high-quality experience.

If you're excited about marketplaces, digital business and dynamic environments, you might be exactly who we’re looking for.

🛟 What floats your boat

With the guidance of your manager, you will perform the following tasks:

1) Onboarding new partners (80%)

You will be in charge of onboarding new partners who register on Click&Boat, and assist them throughout the creation of their boat listings (ad, pictures, etc.) as well as showing them how the platform works.

2) Side missions (20%)

You will be in take part on various operational tasks, including but not limited to:

• Account Management: helping our partners to maximize the potential of their accounts (by updating the ads and ensuring that the calendars are up to date, for instance) and enhancing their engagement with the platform (answering their questions and doubts related to its use).
• Monthly side operations: According to business needs you will be involved on side missions such as carrying out market researches or participating actively in the BU weekly/monthly presentations.

🧭 What you bring aboard

• To be able to communicate with customers, you are bilingual in Spanish and speak fluently English .
• You have ideally a first experience (internship or student / summer job) in a customer facing role.
• Dynamic and at ease on the phone, you enjoy advising and are an ongoing person. Customer satisfaction is your main source of motivation!
• You are a team player who inspires trust, ready to take initiatives and battle for user satisfaction;
• You are interested in start-up environments; you are proactive and ready to share your ideas to improve our services.

🌊 Bonus points (great to have, never a dealbreaker)

• The knowledge of another language is highly valued.
• If you have a boating background and interest, it’s even more perfect!

🗺 The hiring journey

• Intro call with Talent Acquisition
• Interview with your future manager and business case

We aim to keep things smooth, transparent, and respectful of your time throughout the process.

What awaits you aboard

• 🚀 A fast-growing international company with real impact;
• 💻 Remote work policy: 1 day per week, depending on periods of the year and seniority;
• 📖 Extensive internal training;
• 🥪 Lunch vouchers (Cobee);
• 🥐 Breakfast every Tuesday morning;
• 🌊 A welcoming office in Barcelona, next to the centrally located Cathedral and just a 20-minute walk from the sea;
• 🎉 Team-building activities.

🪝 Ready to join?

If this opportunity sounds like your next adventure, hit the “apply to this job” bottom.

Remember, even if you don’t meet every requirement, you might still be a great match for us! And yes, we’re especially talking to women here: science says that you are less likely to apply if you don’t meet them all. So go for it, we’d love to hear from you.

At Click&Boat, every application is reviewed with equal care and attention, regardless of age, gender, origin, disability, religion, sexual orientation, or any other characteristic. We hire for talent, drive, and mindset. The sea is open to all. 🌊