Big Daddy's Wine & Liquors Sales Associate North Miami, FL US

Overview

Big Daddy's is a South Florida staple that has been in the community for over 60 years. Over the years, Big Daddy’s evolved from our popular Big Daddy’s lounges to neighborhood liquor stores. We are one-of-a-kind combining the advantages of a chain operation, with the close-knit sensitivity of a family operated business. Our vision is to run the friendliest, cleanest, most knowledgeable package store operations possible, with prices below our competitor’s, with employees who love their jobs. We are seeking an energetic, dependable Sales Associate to join our growing team. You will directly assist customers, process transactions, help merchandise the sales floor, and play a vital role in making our retail experience a positive one. Top notch customer service skills are a must, as is the ability to learn product knowledge quickly and thrive in a fast-paced environment.

Responsibilities

Welcome and greet customers as they enter the store

• Offer help and provide direct assistance to customers
• Provide in-depth product knowledge including features, benefits, and overall value
• Answer customer questions and concerns
• Attend to unique and individual shopping needs of each customer
• Cross-sell and encourage beneficial product add-ons
• Upsell when appropriate; promote current sales, promotions, coupon deals, etc.
• Explain store-member benefits and encourage customers to sign up
• Process purchases, returns, and exchanges
• Handle customer complaints in a calm and professional manner
• Report anything unusual, or any major incidents, to management
• Help organize backstock and perform inventory counts
• Process newly received shipments
• Organize and replenish front stock and help merchandise store
• Maintain a clean and tidy work and retail space
• Be enthusiastic and informative about all products
• Help create a positive environment in which to shop and buy
• Work as a team to achieve sales goals

Qualifications

• Wine and spirits experience in a retail sales environment a major plus
• Computer literate; familiarity using POS systems
• Extremely personable, positive, and approachable
• Fantastic customer service skills
• Comfortable standing for long periods of time; can lift 50 lbs. with or without accommodations
• Ok with shift scheduling, working weekends, and holidays

Benefits

• COMPETITIVE STARTING SALARY– SALES COMMISSIONS– PAID VACATIONS– HEALTH INSURANCE– EMPLOYEE DISCOUNTS– 401(K) PROGRAM