Client Account Manager (Advertising)

Client Servicing & Account Management

• Act as the primary liaison between clients and internal teams, ensuring clear communication and alignment.
• Build and maintain strong client relationships to ensure satisfaction and alignment with campaign goals and internal objectives.
• Support business growth by identifying upsell, cross-sell, and renewal opportunities, working closely with BD during pre-sale, renewals, and account expansion stages.
• Present post-campaign reports to clients, discuss performance insights, and support planning for next campaigns.

Campaign Planning & Coordination

• Receive and interpret client briefs, translating client needs into actionable plans in collaboration with the Strategy team.
• Develop strong, insight-driven proposals that are feasible, aligned with client expectations, and delivered on time.

Project & Delivery Management

• Handover confirmed scopes, plans, and timelines to Operations team for seamless execution.
• Oversee campaign execution, including timelines, deliverables, content flow, quality checks, and performance tracking.
• Monitor progress with Operations, troubleshoot issues proactively, and ensure smooth delivery.
• Conduct post-campaign reviews, track performance metrics, capture learnings, and recommend next steps for internal improvement.

Strategic Planning & Market Awareness

• Stay informed about industry trends, agency dynamics, and client categories to identify opportunities and inform campaign strategy.
• Contribute to brainstorming and idea-generation sessions for campaigns, bringing market insights and creative suggestions.
• Support senior AMs in spotting growth opportunities, new client initiatives, or potential upsell/cross-sell directions.

Who You Are

• Bachelor’s Degree in Marketing, Communication, Business, or a related field.
• 3-4 years of experience in account management, client servicing, or digital marketing (experience in Influencer Marketing/social media is a plus).
• Exceptional communicator - clear, confident, and able to engage both clients and internal teams effectively.
• Relationship-driven, with a natural ability to build rapport and manage expectations professionally.
• Highly organized and detail-oriented, able to manage multiple campaigns and deadlines simultaneously.
• Strong problem-solving skills, staying calm under pressure and proactively addressing potential issues.
• Team player who can coordinate efficiently across multiple stakeholders.
• Comfortable understanding campaign KPIs, social/influencer dynamics, and basic analytics.
• Proactive mindset, always seeking opportunities for improvement and growth.
• Fluent in English, both written and spoken; proficiency in Malay or Chinese is a plus.
• Familiarity with tools such as Google Workspace and project management platforms would be an advantage.

Why You'll Love It

• A d v a n c e d A I tools for all positions
• Creative office at KL ECO CITY.
• Competitive Salary
• Performance Review (2 times per year)
• Annual Performance Bonus
• Annual Paid Leave
• Marriage, Compassionate, and Parental Leaves
• Health Insurance
• Social Security
• Monthly, Quarterly, Annual MVP Awards (prizes up to 8,000USD)
• TGIF and other fun events at office