Client Success Manager, Ontario (R-20026)
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The posting
Shape the Future with Dun & Bradstreet
At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers .
Essential Key Responsibilities
- Single post-sales support point of contact for customers for value & impact conversations.
- Coordinate (quarterback) with appropriate internal teams for as needed to appropriate D&B resources: ( i.e., Delivery, Onboarding & Implementation, Product Teams, Value Adoption & Training needs. Data Advisory, Global Data Content, Technical Implementation Consultant/Solution Architects, Customer Service).
- Value Touchpoints (Documentation of Customer Use Cases & KPI’s, User Adoption/Product Utilization/Process Flow.
- Identify/coordinate Customer Training needs. (Entire portfolio of customers – supporting 4-5 AE’s.)
- Ensure delivery of contracted products/services to clients to ensure SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) as defined in the contracts are met or exceeded.
- Facilitate additional customer support in the areas of Data Advisory, Global Data Content Technical Implementation Consultant/Solution Architects, Customer Service, Technology, Training, and Escalation resources as needed. Help promote attendance to Industry Knowledge sessions when available.
- Responsible and available as backup to Sales AE’s, SR. CSM’s and other CSM’s with contract management, forecasting and negotiation as needed. Additional skill sets with Finance Solutions product certifications and ability to “demo” products as needed with customers directly
Education & Experience
- Experience with accessing/using a variety applications and systems: SFDC, KPI, BI Portal, OA/QTC, Sales Spot, Usage Reporting Systems
- Bachelor’s degree in Business, Customer Success, Data, Technology, Analytics, Management or a related field.
- Strong demonstrated knowledge and acumen of enterprise product(s) set associated with business unit solutions.
- Strong written and verbal communication skills
- Ability to document at a high level a Process Review and/or Process Map and 1-2 years of project management skills
- Understands Personas of CFO, CPO, CCO and CMO
This position is to fill an existing vacancy.
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Where you can sell from
Fully remote, for people based in Canada.
Taken from Dun & Bradstreet's own posting, last seen live on 14 Nov 2026.
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The application
Your details and CV, then 10 questions.
- 1.Do you have any non-compete, non-solicitation, confidentiality, or other agreement(s) that may limit your ability to perform the duties of the position for which you are applying?Pick one: Yes · No · Unsure
- 2.If you answered "Yes," and have a copy available, you are welcome to upload the agreement or relevant pages here. This is optional and may help us assess any potential employment restrictions more efficiently.Upload · optional
- 3.Are you a current or previous employee of Dun & Bradstreet?Pick one: No previous work experience with the company · Former employee or intern · Former contractor · Current employee or intern · Current contractor
- 4.Do you have a family member or relative who is currently employed by Dun & Bradstreet?Yes or no
- 5.If you have a family member or relative currently employed by Dun & Bradstreet, please list their name(s):Short answer · optional
- 6.Did a current Dun & Bradstreet employee influence you to apply or refer you to the company/role?Yes or no
- 7.Do you have a criminal record for which a Pardon has not been granted?Yes or no
- 8.Are you a current or former employee of KPMG?Yes or no
- 9.If you have been employed by KPMG, please share your functional area(s) and approximate dates of employment.Short answer · optional
- 10.Please provide your salary expectations:Short answer
From Dun & Bradstreet's apply page, checked 13 Nov 2026.
About Dun & Bradstreet
Commercial data and analytics keyed to its D-U-N-S business records: credit and supplier risk tools such as D&B Finance Analytics, sales and marketing data such as D&B Hoovers, and data APIs, sold to the finance, procurement, compliance and sales teams of companies of every size and to banks.
Pay schedule: Salaried employment with commission on the seats that say they are commission eligible; US postings name a 401(k) with company match, medical, dental and vision cover, up to 16 weeks of paid parental leave after a year and paid time off that grows with tenure, Oslo names pension, health insurance and a company cabin, and some India seats are fixed-term or contingent contracts.
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