Counter Sales and Business development

Company Description

EMCO is one of Canada’s largest world class Commercial/Residential Plumbing and Hydronic Wholesale distributors. We are a young team with our core values focused on impeccable customer service, generating profitable venture opportunities, and offering the ability to work autonomously.

Job Description

As a Strategic Development Trainee, you will focus on developing strong product knowledge and sales skills to be competent in multiple facets of our business including counter service, shipping/receiving and product replenishment to help accelerate the growth of the business. Managing key customer accounts, creative problem-solving for ambiguous situations and exceeding expectations will be key to success in this role.

Once the day-to-day flow of the business is mastered, the key focus will be to morph and stretch your abilities into critical components of our business (Purchasing, Pricing, Accounts Payable & Receivable, Operations Management, Inside Account Management, Outside Account Management) that align with your own developmental and career goals. all of which will be tracked by key performance indicators (KPI’s).

We are a young team with our core values focused on impeccable customer service, generating profitable venture opportunities, and offering the ability to work autonomously. Our team is searching for a high caliber individual looking to gain experience and develop new skills to grow their career.

The Strategic Development Program is a full-time salaried position, Monday to Friday with a competitive benefits package, pension contributions, and profit sharing.

Responsibilities and Duties

· Heavy counter service interacting directly with the customer, phone orders, quotations in a fast-paced plumbing wholesale environment

· Shipping/receiving of product

· In store product replenishment

· Drive your own development; become a product knowledge expert

· Ability to cultivate a pro-active culture to support teammates and customers

· Willingness to learn and drive key financial levers in our business to yield positive return on investment. Learn the profit and loss statement and how actions affect it.

· Able to work well with others and independently

Qualifications

· No plumbing or wholesale distribution experience is required

· College and/or University degree

· 2+ years of experience with customer service in a fast-paced environment

· Positive attitude and results oriented mindset

· Desire to continuously learn and grow

· Excellent customer service and organizational skills

Additional Information

You will need to be a self-starter, with an optimistic attitude. Enjoy working in team environments and have a similar desire for success. Our Core Values of Generous Listening, Fairness and Caring, Trust and Respect, Straight Talk, combined with our fun culture have given us strong growth and increased profits year over year. We want someone keen on joining and helping grow such an environment.

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.