Customer Success Consultant
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The posting
Key Responsibilities
Sales & Growth
· Develop and execute go-to-market strategies to expand business within assigned regions.
· Conduct market research and build targeted prospect lists using disciplined prospecting methods.
· Drive new business opportunities through cold calling, networking, and industry events.
· Prepare compelling proposals, quotations, and RFP responses.
· Maintain accurate forecasting and pipeline management in Salesforce CRM.
Partner Success & Retention
· Manage onboarding and implementation for new partners, ensuring successful rollout and adoption.
· Conduct periodic check-ins and goal reviews with partner leadership teams.
· Oversee renewals and payment processes, collaborating with the Renewal team.
· Lead cross-functional teams to analyze usage trends and implement strategies for increased adoption.
· Deliver training sessions, webinars, and create knowledge resources as needed.
Strategic Collaboration
· Represent your product line on the Operations Council to identify trends and influence product evolution.
· Collaborate with marketing and product teams to design campaigns and services that meet partner needs.
· Identify and develop new billable services to address evolving customer challenges.
What We’re Looking For
· Experience: 3–5 years of proven success in EdTech SaaS sales and/or customer success.
· Skills
o Strong consultative selling and solution-based approach.
o Expertise in relationship management and account growth strategies.
o Ability to deliver training and communicate effectively with educators and leaders.
o Proficiency in Salesforce CRM and Microsoft Office Suite.
· Traits
o Entrepreneurial mindset, results-driven, and highly persistent.
o Growth-oriented with strong analytical and problem-solving skills.
· Education: Bachelor’s degree or equivalent experience.
What We Offer
· Competitive salary plus commission structure.
· Comprehensive medical, dental, and vision coverage from day one.
· Employee stock ownership and 401K matching programs.
· Generous vacation and personal leave.
· Opportunities for career growth and creative expansion.
Taken from Harris Computer's own posting, last seen live on 13 Nov 2026.
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About Harris Computer
A Constellation Software group that buys and runs software businesses selling utility billing, local government finance, public safety, school, healthcare IT and restaurant and retail point-of-sale systems to municipalities, utilities, police and fire agencies, school districts, hospitals, health plans and small merchants.
Pay schedule: Base salary plus commission, uncapped on some territories, with OTE plans for senior AEs and directors; postings list medical, dental and vision cover, employee stock ownership and 401(k) or RRSP matching, and most roles are remote.
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