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Customer success

Customer Success Executive

Darwin AI logoDarwin AIMexico City, Mexico, Buenos Aires, Argentina, São Paulo, Brazil, Barcelona, SpainFull-timeListed 1y+ ago
Apply on Darwin AI (shows the role here)Before you apply: what we know about Darwin AI

This posting does not state its pay. Customer Success roles that state pay post a typical $142k/yr (band $113k–$252k/yr); across the 3,371 open roles on AI sales jobs, every seat together, it is $210k/yr. How posted pay is measured.

The posting

In this role, you will

  • Manage the ongoing relationship with assigned customers, serving as their primary point of contact for support, updates, and optimization of their AI solutions.
  • Conduct Monthly Business Reviews (MBRs) to analyze customer satisfaction, discuss AI performance, and identify opportunities for improvement.
  • Proactively follow up with clients to identify new use cases, communicate product updates, and ensure they are maximizing the value of our AI solutions.
  • Actively monitor client accounts to detect signs of churn risk and collaborate with internal teams to develop strategies to improve engagement and retention.
  • Conduct adoption workshops and training sessions to increase customer proficiency and encourage deeper integration of our tools.
  • Analyze customer feedback and usage data to identify trends, insights, and areas of improvement.
  • Work closely with Customer Support, Product and Engineering teams to escalate and resolve technical issues, and provide feedback that contributes to product improvements.
  • Maintain accurate records of customer interactions and progress using Planhat and other CRM tools.

Requirements

  • Proven experience in Customer Success, Account Management, or Customer Experience roles, preferably within SaaS or AI-driven environments.
  • Ability to analyze data and apply insights to customer success strategies..
  • Experience with customer relationship management tools such as Planhat, or similar.
  • Knowledge of AI implementation and experience with technical troubleshooting is a plus.
  • Strong communication skills, with the ability to to explain complex concepts clearly to non-technical stakeholders.
  • Proactive and customer-centric mindset with a strong drive for client success.
  • Team-oriented, adaptable, and comfortable working in fast-paced, evolving environments..
  • A passion for technology, innovation, and artificial intelligence, with a drive to continuously learn and grow.

Benefits

● Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.

● OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use.

● Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.

● Hybrid Work:We meet 2 days/week in our offices, the rest of the time you can work remotely from wherever you like!

Taken from Darwin AI's own posting, last seen live on 4 Nov 2026.

Apply on Darwin AI (shows the role here)

The application

Your details and CV, then 5 questions (1 written).

Have readyCVPhoto (optional)Cover letter (optional)
  1. 1.
    HeadlineShort answer
  2. 2.
    EducationShort answer · optional
  3. 3.
    ExperienceShort answer · optional
  4. 4.
    SummaryWritten answer · optional
  5. 5.
    Date of BirthShort answer

From Darwin AI's apply page, checked 4 Nov 2026.

About Darwin AI

AI agents that talk to a company's customers over WhatsApp, Instagram and phone calls (inbound lead qualification, outbound lead reactivation, CSAT and NPS surveys, post-sale upselling and collections) and write the results into its CRM, sold to businesses across Latin America in retail, real estate, education, healthcare, insurance, automotive and services.

Pay schedule: The postings set targets (meetings booked and pipeline for SDRs, sales targets for account executives) but describe no commission or bonus plan; the Buenos Aires SDR posting requires both Spanish and Portuguese.

Darwin AI's sales postings, in full Live feed of Darwin AI openings The Darwin AI company page

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