Dedicated Customer Success Manager

How you work

• A curious, results oriented team player with excellent communication, presentation, and interpersonal skills.
• Proactive in communication/collaboration across disciplines and teams to make everybody better, while communicating with diverse stakeholders on the clients’ team and internally at AgileAssets.
• Flexible in understanding and delivering on the DCSM responsibilities that include, but are not limited to, the following: Develop and demonstrate proficiency in the AgileAssets application across products and services offering with a focus on specific domains used by your assigned client.
• Achieve and maintain high customer satisfaction and loyalty. This includes issue/problem anticipation and prevention and, when necessary, rapid sensing, diagnosis, and orchestration of resolution.
• Establish & deliver a Quarterly Business Review that outlines the initiatives that you will execute upon with your client. Initiatives will include increasing client happiness, client adoption of software and best-in-class use of software.
• Increase customer product adoption through regular upgrades and participating in related tasks.
• Take full accountability and responsibility for stewardship, relationship, revenue retention, renewals, and expansion of accounts managed. Report, on a recurring basis, the revenue retention and expansion results and other key metrics for the accounts.
• Participate in marketing events, conferences, and roadshows and promote networking within our client community.
• Travel up to 20% if needed.

Education, Experience and Knowledge

• Degree in Civil Engineering, Computer Science or related field. MS in Transportation Engineering preferred
• 2-4 years of customer-facing experience in a SaaS or enterprise software company is highly preferred
• Knowledge and/or experience on transportation systems in one or more of the following areas is preferred: Maintenance, pavement, bridges, fleet, safety and/or facility management.
• Strong technical acumen, with database programming skills strongly preferred
• Excellent relationship development, interpersonal, written and oral communication skills (Consulting skills)
• Proven customer service capabilities, including expectation setting and management
• Positive attitude and aptitude to work independently in a fast-paced environment
• Self-starter, energetic and motivated contributor
• Capable of establishing credibility, motivating others, instilling accountability, and achieving results

Trimble is proud to be an equal opportunity employer. We welcome and embrace our candidates' diversity and take affirmative action to employ and advance individuals without regard to race, color, sex, gender identity or expression, sexual orientation, religion, age, physical or mental disability, veteran status, pregnancy (including childbirth or related medical conditions), national origin, marital status, genetic information, and all other legally protected characteristics. We forbid discrimination and harassment in the workplace based on any protected status or characteristic. A criminal history is not an automatic bar to employment with the Company, and we consider qualified applicants consistent with applicable federal, state, and local law.

The Company is also committed to providing reasonable accommodations for individuals with disabilities, and individuals with sincerely held religious beliefs in our job application procedures. If you need assistance or an accommodation for your job, contact

Julie Phan, Benefits Analyst at julie_phan@trimble.com or 408-481-8138 or email People Experience at AskPX@px.trimble.com

Where you can sell from

Fully remote, for people based in United States.