Director of Client Growth

About Gradient

Gradient Experience is a full-service experiential marketing and event production agency serving beauty, spirits and luxury brands, with offices in New York, Los Angeles, Miami, and Paris.

The Role

Gradient is looking for a Director of Client Growth to own retention and growth across our largest client relationships: brands and departments generating $1M+ in annual gross income, including L'Oréal, Suntory Global Spirits, and William Grant & Sons, plus fast-growing accounts like Monster and Apple.

This is a relationship and growth role, not a project execution role. You won't run the day-to-day delivery of client work; that's handled by our project management team. Your job is to go deep with the people and departments already spending with us, keep that spend, and grow it - including by opening doors to new brands and departments within those same client organizations. This role is built for a senior client partner who has earned trust inside luxury or premium brand organizations and knows how to turn that trust into expanded revenue.

What You'll Do

• Own the relationship, retention, and growth strategy for a portfolio of $1M+ AGI accounts
• Build multi-threaded relationships across brands and departments within existing client organizations
• Generate warm introductions and referrals into adjacent brands or departments at existing clients, expanding Gradient's footprint
• Own AGI retention and brand retention targets for your accounts
• Partner closely with Gradient's project management team to stay close to delivery quality, without owning execution
• Travel regularly to build in-person rapport with clients
• Report on retention and growth performance directly to the Chief Client Officer

What You Bring

• A track record of growing and retaining large, high-value client relationships at a senior level, ideally in an agency environment
• Experience serving luxury, beauty, spirits, or other premium consumer brands, and fluency in the relationship standards and discretion those clients expect
• Skill at navigating and expanding relationships across complex, multi-department client organizations
• Comfort owning revenue retention and growth numbers, not just relationship management
• 8+ years of client leadership, account growth, or business development experience, ideally within an agency, with experience owning and expanding significant client relationships
• Willingness to be based in New York and travel regularly
• Strong command of CRM and sales enablement tools - Hubspot, LinkedIn Sales Navigator, and similar platforms - to track pipeline, manage multi-threaded accounts, and report on growth metrics

Level & Compensation

Director-level individual contributor role. No direct reports.

• Base: $ 150,000–$ 175,000
• Bonus: 25–35% of base, tied to AGI retention and AGI growth on assigned accounts
• On-target earnings: $190,000–$ 235,000

Benefits & Perks

• Health, medical, dental, and vision insurance.
• FSA and HSA options.
• End-of-Year Recharge Week
• Paid parental leave
• Generous PTO
• Regular check-ins and mentorship
• Direct exposure to agency leadership, growth strategy, and top-tier clients
• Employee Assistance Program (EAP): Confidential support services for mental health, legal, and life-work balance issues
• Commuter & Lifestyle Perks: Discounts and health/wellness initiatives