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Customer success

Lead - Account Manager

Mitsogo (Hexnode) logoMitsogo (Hexnode)ManilaListed 5mo ago
Apply on Mitsogo (Hexnode) (shows the role here)Before you apply: what we know about Mitsogo (Hexnode)

The posting

About Hexnode

Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

The role

We are seeking a Customer Success Lead to spearhead our Customer Success operations in the Philippines. In this pivotal leadership role, you will move beyond individual account management to build and scale a high-performing team of Customer Success Associates. You will be responsible for defining the local Customer Success strategy, acting as a bridge between our Manila operations and global leadership. Your mission is to foster a culture of excellence, ensuring our team effectively partners with IT administrators and CISOs to secure and optimize their global device fleets.

Note: This is a full-time, onsite role. Candidates must be available for rotating shifts to support our 24/7 global operations and international client base.

Team Leadership & Coaching

  • Lead, coach, and inspire a team of CS Associates. Conduct regular 1:1s, performance reviews, and technical training sessions to level up the team’s UEM expertise.
  • Identify skill gaps within the team and create tailored development plans to ensure every member is equipped to function as a "Security Trusted Advisor."

Process Optimization & Strategy

  • Design, implement, and refine CS playbooks for onboarding, lifecycle management, and expansion to ensure a consistent, world-class customer experience.
  • Proactively identify friction points in the deployment process and create scalable, data-backed solutions to streamline the customer journey.
  • Partner with global leadership (Rachana) to align local initiatives with global business goals, ensuring the Customer Success team is a key driver of Hexnode’ s growth.

Strategic Account Oversight

  • Serve as the senior point of contact for critical enterprise accounts, stepping in to resolve complex technical or relationship hurdles.
  • Oversee the team’s book of business, using data-driven health scores to forecast renewals and identify high-value expansion opportunities within global subsidiaries.

Cross-Functional Advocacy

  • Consolidate feedback from the Manila team to provide Engineering and Product teams with high-level insights that shape the Hexnode roadmap.
  • Work closely with Sales, Support, and Talent Acquisition to ensure seamless team integration and a unified approach to market penetration.

Required Skills & Qualifications

  • 6+ years in Customer Success/Account Management, with at least 2 years in a direct people management role within SaaS or Cybersecurity.
  • Proven record of managing and retaining high-value enterprise accounts.
  • Experience building or improving internal workflows, CS playbooks, and health-scoring models.
  • Ability to translate raw data into actionable retention and expansion strategies.
  • Exceptional English proficiency, with the ability to influence both C-suite executives and internal technical teams.
  • Bachelor’s degree in business, Information Technology, or a related field.

Hexnode is an Equal Opportunity Employer. We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.

Taken from Mitsogo (Hexnode)'s own posting, last seen live on 2 Nov 2026.

Apply on Mitsogo (Hexnode) (shows the role here)

The application

Your details and CV, then 5 questions.

Have readyCVCover letter (optional)LinkedIn (optional)
  1. 1.
    Notice Period ( In Days )Short answer
  2. 2.
    Years of Industry ExperienceShort answer
  3. 3.
    Do you now , or will you in the future , need Mitsogo to sponser your visa or work authorisation to be eligible to work in the country / territory in which this position is located ?Yes or no
  4. 4.
    Are you willing and able to travel per the job description requirements ?Yes or no
  5. 5.
    Are you subject to a non competition or other agreement or aware of other circumstances that would preclude or restrict your employment with Mitsogo ?Yes or no

From Mitsogo (Hexnode)'s apply page, checked 2 Nov 2026.

About Mitsogo (Hexnode)

Makes Hexnode, a unified endpoint management platform with XDR and identity add-ons, sold directly and through resellers and MSPs to IT and security teams at mid-market and enterprise organizations.

Pay schedule: Salary with a performance incentive plan on the US inside sales seat and partner quotas for the channel managers; most India and Philippines roles are onsite on afternoon, night or rotating shifts that cover US and UK hours.

Mitsogo (Hexnode)'s sales postings, in full Live feed of Mitsogo (Hexnode) openings The Mitsogo (Hexnode) company page

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