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Account management

Local Account Manager

Expeditors logoExpeditorsShannon, Co Clare, IrelandFull-timeListed 3w ago
Apply on Expeditors (shows the role here)Before you apply: what we know about Expeditors

The posting

Company Description

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems

Major Duties and Responsibilities

  • Strengthen relationships with existing house accounts.
  • Penetrate organizational structure for house accounts and develop relationships at all levels beyond main point of contact.
  • Understand customers' business and strategy and our role with the customer.
  • Ensure customer satisfaction and follow up.
  • Communicate service issues to Department Managers/Supervisors.
  • Action items lists maintained and updated weekly for follow up items.
  • Identify opportunities and grow business from existing house accounts.
  • 10 calls per week. Preliminary schedule due by Monday afternoon. Mondays & Fridays are for setup and follow up. Tuesday-Thursday are for calls.
  • Assist with collections when needed.
  • Manage client profiles - separated out by location.
  • Build territory maps showing number of accounts located in each city – update monthly
  • Teamsell input & management for significant calls.
  • Fluent in EI systems and demos in order to provide technical updated to LAM accounts
  • Involve sales and operations at appropriate times.
  • Share weekly schedule with all Departments to help coordinate and participate in joint account visits.
  • Turn major business opportunities and proposals over to Sales and operational issues to Ops.
  • Management of Business Reviews – goal is to have a minimum of one per account per year
  • Continually seek improvement in procedures and services to create more efficient and cost effective operations.
  • Assume lead responsibility for the efficient delivery of all local (branch) services.
  • Assist, and if needed, spearhead problem resolution for issues outside of local branch.
  • Insure that a functioning and agreed upon invoicing - payment process is in place.
  • Meet with the local customer to maintain customer information and satisfaction.
  • Be dedicated to the success of Expeditors and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business!

Requirements- Skills, Education, Experience

  • 5 Years Account Management Experience
  • Minimum two years Expeditors/industry experience.
  • Ability to create/write customer requirements clearly for use by other Expeditor employees.
  • Knowledge of required Expeditors operating systems as well PC skills including word processing.
  • Demonstrated customer service skills and proven interpersonal skills.
  • Level one Account Management certification.
  • Level one Sales certification

Additional Information

Expeditors offers excellent benefits

Taken from Expeditors's own posting, last seen live on 31 Oct 2026.

Apply on Expeditors (shows the role here)

About Expeditors

Air and ocean freight forwarding, customs brokerage and trade compliance, ground transport, warehousing and distribution, sold to manufacturers, retailers and technology, healthcare, automotive and aerospace companies that move goods across borders.

Pay schedule: Expeditors pays its sellers a base salary plus commission or bonus under one company-wide sales compensation program, and its US postings list a 401(k) plan, an employee stock purchase plan and medical, dental and vision cover.

Expeditors's sales postings, in full Live feed of Expeditors openings The Expeditors company page

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