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Customer success

Technical Account Manager - Senior Care (m/f/d)

voize logovoizeRemote from GermanyFull-timeListed 1mo ago
Apply on voize (shows the role here)Before you apply: what we know about voize

The posting

🎤 Why voize? Because we’re more than just a job!

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systemsthat pull them away from what matters most: people.

Our vision is to change that by building AI companions** that seamlessly take over digital workflows. We don't replace humans with technology - **we amplify their impact.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.

As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!

💡 Your Mission: Be the technical partner our largest care groups trust

As Technical Account Manager - Senior Care, you will own the technical relationship with 10 to 15 of our largest care groups. You will understand their systems, configurations, and stakeholders, and support them from go-live through releases and renewals; ensuring voize runs reliably across every facility. Your success will be measured by trust, retention, and long-term customer outcomes.

🚀 Your Daily Business - No two days are alike

  • Own the technical relationship with a portfolio of 12 to 15 care groups , building a deep understanding of their EHR setup, infrastructure, open topics, and key stakeholders
  • Maintain a technical account plan for every customer , covering their integration landscape, planned changes, open risks, and requirements for upcoming rollout waves
  • Lead release pre-briefings and technical reviews , helping customers understand the impact before changes affect their operations
  • Stay close to every issue across your accounts : Technical Support manages the queue, while you manage the relationship and provide the account context needed to accelerate resolution
  • Identify recurring themes across customers and turn them into actionable feedback for Product and Engineering

🤝 Your Skillset - What you bring to the table

  • Several years of experience in technical account management, solutions engineering, technical support, or implementation , ideally in B2B SaaS or health tech
  • Hands-on technical knowledge of integrations, APIs, logs, networks, and device or MDM setups , with the ability to isolate issues across interconnected systems
  • Great communication skills across technical and executive audiences , from discussing an interface with an IT lead to aligning on a rollout with senior management
  • A structured, calm approach to managing multiple customers and open topics simultaneously , supported by data that demonstrates progress and impact
  • Professional German and comfortable English, based in Germany, and willingness to occasionally travel to customer sites when a rollout or escalation requires on-site support; experience with care documentation systems such is a plus

🌱 Growing together - what you can expect at voize

  • We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people
  • We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely across Germany
  • Become a co-creator of our success with stock options
  • Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible
  • You decide when you work best, that means flexible working hours and a good hybrid set-up.

✨ Ready to talk? Apply now! 🚀

voize welcomes people from all different backgrounds, including age, citizenship, ethnic and racial origins, gender identities, individuals with disabilities, marital status, religions and ideologies, and sexual orientations to apply.

We're excited to hear from you!

Where you can sell from

Fully remote, for people based in Germany.

Taken from voize's own posting, last seen live on 2 Nov 2026.

Apply on voize (shows the role here)

The application

Your details and CV, then 10 questions.

Have readyCVLinkedIn (optional)
  1. 1.
    What is your preferred name?Short answer · optional
  2. 2.
    Do you currently have the legal right to work in Germany (e.g. citizenship, permanent residence, or a valid work visa)?Yes or no
  3. 3.
    What is your notice period and preferred start date?Short answer
  4. 4.
    What are your salary expectations?Short answer
  5. 5.
    What's your level of German?Pick one: Basic proficiency (A1-A2) · Intermediate (B1) · Upper Intermediate (B2) · Advanced proficiency (C1) · Mastery (C2) · Native or bilingual
  6. 6.
    Do you have technical knowledge with system integrations? This can include APIs and databases knowledge, networking, command line and system configurationsYes or no
  7. 7.
    At voize, English is our main business language for internal communication and meetings. Do you speak English at a B2 (advanced) level or higher and feel comfortable using it at work?Yes or no
  8. 8.
    Where are you currently based?Short answer · optional
  9. 9.
    Do you require any adjustments during interviews or our process?Short answer · optional
  10. 10.
    Are you open to travel across Germany for system rollouts, or escalations on-site at our clients?Yes or no

From voize's apply page, checked 31 Oct 2026.

About voize

Sells voice-based AI documentation to nursing homes, elder care providers and hospitals, first in Germany and now in the US and UK.

Pay schedule: voize employs its sellers on base plus commission and mentions stock options in both its Berlin and New York postings; one SDR seat is a freelance contract.

voize's sales postings, in full Live feed of voize openings The voize company page

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