Tele - Sales

Company Description

Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a

solution-first approach to consumer demands. With a presence in 500+ cities across India,

partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+

strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by

continuous innovation. Built on the back of robust ML technology and fuelled by terabytes of data

processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of

customers across India.

From starting out as a hyperlocal food delivery service in 2014, to becoming India’s leading

on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for

customers, but also in a productive and fulfilling experience for our employees.

Job Description

• Manage restaurant and merchant accounts, oversee day-to-day account operations, and build strong partner relationships.
• Handle restaurant content management, table reservations, merchant payouts, and resolve operational issues across assigned accounts.
• Collaborate with Key Account Managers (KAMs) on merchant management, escalations, partner requirements, and business-related requests.
• Act as a liaison between restaurant partners and internal teams, ensuring timely follow-ups and effective communication.
• Identify and address operational concerns, coordinate with relevant teams, and ensure smooth execution of account-related processes.
• Support partner success through proactive stakeholder coordination, issue management, and operational support.
• Maintain accurate account information and ensure partner requirements are met within defined processes.