Telephone Account Manager

Company Description

Join Australia’s Leading Trade Automotive Aftermarket Supplier

At Burson Auto Parts, we’ve been keeping Australia’s workshops and mechanics moving for over 50 years. With more than 200 stores nationwide, we are the trusted trade partner for automotive parts, accessories, tools, and workshop equipment.

We are currently seeking a motivated, relationship-driven Telephone Account Manager to join our Customer Support Centre team based in Preston, VIC.

This is an exciting opportunity for a proactive sales and customer service professional who thrives on building strong partnerships, spotting commercial opportunities, and delivering solutions over the phone and via digital channels.

What’s in It for You?

• Competitive salary package plus incentive opportunities
• Career progression pathways across Burson Auto Parts and the wider Bapcor Group
• Supportive, collaborative team culture based in Preston
• Ongoing product training, onboarding, and professional development
• Generous employee discounts across Bapcor brands (including Autobarn, Midas, and Burson)
• Employee wellbeing programs and corporate benefits
• The security of working for a stable, growing national industry leader

Job Description

As a Telephone Account Manager, you will serve as the primary point of contact for a designated portfolio of existing trade customers. Working from our Preston hub, you will focus on nurturing long-term relationships, increasing customer engagement, and driving sales revenue and profitability across Burson’s extensive product range.

Collaborating closely with our branch network, parts interpreters, and supply chain teams, you’ll help workshops find the right parts and equipment to keep their businesses running smoothly.

Key Responsibilities

• Manage & Grow Accounts: Build and maintain strong, proactive relationships with an assigned portfolio of existing trade customers through regular phone, email, and digital contact.
• Drive Sales Growth: Identify opportunities to expand customer spend through upselling, cross-selling, and tailored product recommendations to achieve sales and profitability KPIs.
• Promote Campaigns & Offers: Keep customers informed on new products, value-added services, special offers, and marketing promotions.
• Deliver End-to-End Support: Handle product, pricing, and availability enquiries, prepare accurate quotes, process orders, and resolve any customer concerns promptly.
• Collaborate Across the Network: Work seamlessly with branch teams, parts interpreters, and distribution centres to monitor stock availability and ensure smooth order fulfilment.
• Maintain Accurate Records: Log customer interactions, quotations, sales activities, and account updates accurately within company systems; excel spreadsheet proficiency will be highly regarded.

To be successful in this role, you will have

• Proven experience in sales, account management, customer service, or a fast-paced customer-facing role
• Demonstrated ability to build and maintain long-term B2B or trade customer relationships
• A track record of working towards and achieving sales targets and KPIs
• Strong verbal and written communication skills with the ability to influence, negotiate, and handle objections
• A solutions-focused mindset with high attention to detail and strong time management skills
• Intermediate computer literacy and confidence using business, sales, or inventory systems

Highly Regarded

• Knowledge of automotive parts, workshop equipment, or vehicle systems
• Parts interpreting experience or a background in the automotive aftermarket, trade, or retail sectors
• Experience managing a customer account portfolio using CRM or ERP systems
• A current unrestricted driver’s licence and access to a personal vehicle

Why Burson?

As part of Bapcor Limited – Asia Pacific’s leading provider of vehicle parts, accessories, equipment, and solutions – we offer the stability of a market-leading ASX-listed organisation alongside genuine opportunities for long-term career growth and development.

At Burson Auto Parts, we're committed to delivering exceptional service, supporting our customers and investing in our people.

Our values guide everything we do

• We Give a Damn
• We Are In It Together
• We Get It Done
• We Do the Right Thing

If you're a driven communicator with a passion for cars and are ready to take the next step in your career with an industry leader, we'd love to hear from you.