Telesales Account Manager - Belfast

Company Description

We've been championing local businesses for over 60 years. Where once our Yellow Pages helped those businesses get found and chosen, we now do this and much, much more with our proven digital marketing solutions, making us the UK's number one managed digital advertising partner for local businesses.

Job Description

Salary & Earnings Potential: £29,000 DOE with uncapped commission - OTE £50k+

The primary purpose of this role is to retain, develop and grow an existing portfolio of customers, helping them maximise the value of Yell’s digital marketing solutions. You will act as a trusted advisor to your clients, reviewing campaign performance, identifying growth opportunities, and recommending solutions that drive results and increase customer investment.

You'll work with Yell's latest digital and AI-powered solutions, including 30-Page Websites, AI Receptionist, Automated Blog Posting, Review Responses, and our flagship Smart AI Marketing Manager, helping SMEs strengthen their online presence, attract more customers, and achieve their business goals.

Working Hours: Monday to Thursday 8.30am - 5pm, Friday 8.30am - 4pm, no weekends! - Please ensure you can commit to the required working hours for this role before submitting your application.

Why join us?

• Gold Award Incentive : Two-day luxury trip to the Algarve for top performers
• Uncapped Bonuses : A strong motivator for ambitious sales professionals
• Career Progression: Yell offers excellent opportunities for advancement, with 93% of current management promoted from within
• Employee Assistance programme: 24/7 support available
• Exclusive discounts: Save big at 900+ outlets, from groceries and fashion to tech and travel
• Wellbeing: Access a wide range of resources to support your mental, financial, and physical health – including discounted gym memberships, free eye tests, and savings on eyecare
• Pension : Excellent pension scheme available (eligibility criteria apply)
• Everyone’s covered: Life insurance for all team members
• Supportive Team Environment : Leadership is actively involved and supportive
• Proven Product Set : Customers love what’s being offered - this builds trust
• Development Opportunities: Access to training through the Aspire Programme for continuous skills growth.
• Inclusive Culture: Yell values diversity and inclusion, welcoming applicants from all backgrounds.

Key Responsibilities

• Manage and grow a portfolio of existing customers, with quarterly retention and revenue growth targets .
• Identify opportunities to upsell and cross-sell across Yell’s full range of digital marketing solutions.
• Conduct regular account reviews with customers, analysing campaign performance and recommending strategies to maximise ROI.
• Build strong, long-term relationships with clients, acting as a trusted partner for their digital marketing needs.
• Develop clear account growth plans to increase customer spend and long-term value.
• Work collaboratively with internal teams including Service, Fulfilment, and wider Sales teams to ensure successful campaign delivery and client satisfaction.
• Maintain accurate pipeline and customer activity in CRM systems.

What We’re Looking For

• Proven experience in selling digital marketing or high-value digital solutions .
• A strong track record of achieving or exceeding sales and revenue targets whilst managing a high volume of accounts.
• Good understanding of digital marketing products, campaign performance, and online advertising solutions .
• Excellent communication skills, with the ability to translate complex digital concepts into clear client recommendations .
• Strong relationship-building and stakeholder management skills.
• Highly organised, resilient, and results-driven with a proactive approach to client management.

A commitment to continuous learning and staying up-to-date with digital trends and competitor activity.

Our Culture

At Yell, we embrace diversity in all its forms and are committed to creating an inclusive environment where everyone feels empowered to perform their best work.

We are proud to be an equal opportunity employer. All applicants will be considered for employment regardless of ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity, or disability.