Ticket Management System Sales - Ticket Business Department (C&M)

Business Overview

Rakuten's Entertainment Content Business encompasses a range of services, including Rakuten Ticket (handling various event tickets), Rakuten Books, eBooks (kobo/MAGAZINE), and the TV streaming service. In 2023, the entertainment-related businesses were reorganized and integrated to create greater synergy . We are constantly "challenging" ourselves to create new value by fully leveraging Rakuten Group's assets and expertise .

Department Overview

Rakuten Ticket handles tickets for various events as a ticketing service of Rakuten Group.

We handle tickets for a variety of genres, including music, theater, sports, and leisure facilities.

Rakuten Ticket is also involved in providing NFT ticket services and ticket sales management systems for exhibitors, as well as planning our own events.

As a core business of the entertainment content business, our mission is to increase the value of the entire Rakuten Group, and this is an attractive position where you can take on the challenge of creating new value in collaboration with other Rakuten services.

The Ticket Sales Department is a sales organization that proposes a wide range of services offered by Rakuten Tickets.

Our main clients are event organizers, but we also do business with clients in other industries. In addition to sales activities for clients, we are responsible for a wide range of tasks, from sales to client support for outsourced companies, ticket sales settings and promotional activities using our in-house system, and on-site support on the day of the event.

Why We Hire

The Ticket Sales Department is seeking new team members to further enhance value for our customers and expand our organization. We welcome motivated individuals who are eager to co-create the future of the entertainment industry and accelerate growth with us.

Position Details

The candidate will be responsible for all sales operations for the various services offered by Rakuten Tickets.

This position will allow you to utilize your communication skills with clients by considering the perspectives of both ticket buyers and clients and proposing and planning various sales methods.

Main tasks

• Developing and proposing new clients
• Coordinating and handling various projects with existing clients and external contractors (from adjusting ticket sales specifications to system configuration and settlement)
• Supporting the customer service department in handling inquiries from ticket buyers
• Registering, creating, issuing, checking sales status, and analyzing tickets using the ticket sales management system
• Collaborating and meeting with other departments within the Rakuten Group, internal staff, the system development department, etc.

Organizational Structure

• Rakuten Ticket, Inc.: Approximately 40 employees
• Ticket Sales Department: Approximately 25 employees (Male-to-female ratio 3:2, average age early 30s)

Team Composition

• The team is l argely composed of mid-career hires.
• While many members have experience in the entertainment business industry, a significant number of transferees from different industries, such as those with experience in marketing, new business planning, and system development sales, are also actively contributing. Our team brings together members with diverse backgrounds, all united by a passion for the ticketing business.

Mandatory Qualifications

• Experience in corporate sales related to web services
• Skill in creating documents using various Microsoft products
• Japanese language skills above daily conversation level

Desired Qualifications

• Experience in acquiring new customers
• Experience in system sales such as SaaS for corporate clients
• Experience in the entertainment industry, particularly in event management
• Experience in ticket management related to ticket sales

As a member of Rakuten Group, we welcome those who have flexible and active ideas and can run on their own, including business development with a view to collaborating with other services. We also welcome those who are able to think while executing, as this is a very fast-paced industry.

A dditional information on Location

Shinjuku East Side Square

Shinjuku East Side Square, 6-27-30 Shinjuku, Shinjuku-ku, Tokyo

Additional information on T ransfer

As our business has bases in Tokyo, Sendai, and Kobe, there is a possibility of transfers due to company circumstances.

Additional information on English Qualification

English Requirement: Yes *TOEIC, TOEFL, IELTS, etc. *Details will be provided if you proceed to the selection process.

Rakuten Group, Inc. Homepage Link

• Benefits: https://corp.rakuten.co.jp/careers/benefit/
• Recruitment Information: https://corp.rakuten.co.jp/careers/information/ * Employment type is detailed
• Rakuten Culture: https://corp.rakuten.co.jp/careers/culture/

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Languages

Japanese (Overall)