Account Manager, Affiliate

Job Description

Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that

empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more

than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-

commerce, digital marketing, advertising, communications and entertainment. We create products and services

that provide exceptional value by aligning members and the businesses that want to engage them in a shared

community.

Rakuten Advertising provides advertising technology and consumer insights to the world’s leading brands and

retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client

strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and

marketing performance. With access to Rakuten’s diverse media properties and audiences, combined with an

award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right

conditions to reach new customers and sustain long-lasting loyalty.

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Client management

• Managing a full portfolio of affiliate financial clients
• Establish and maintain regular and appropriate communication with the key contact(s) for the client
• through meetings, emails, calls and support tickets
• Ramp up new clients quickly and efficiently - meet requirements and set clear expectations
• Ensure that clients are managed profitably - give strategic advice to support their growth plans
• Grow revenue from existing client relationships - understand client needs/requirements in order to
• contact with appropriate product/services information
• Retain existing clients and manage dispute resolution
• Work with dedicated Manager/ Senior Manager to manage overall client experience
• Perform delivery of client strategy in regular Account Review face-to-face presentations
• Learning, understanding and advising clients on how to use our technology

Administrative

• Regularly review contracts to understand contracts and billing mechanisms
• Troubleshoot client’s technical issues, and file support tech tickets on their behalf if needed
• Maintain documentation of client performance and activities in internal systems

Collaboration

• Work closely with publisher services to identify partnership opportunities to grow our business
• Working closely with Analytics’ team to help interpret data and build more effective strategies
• Developing, maintaining, and extending relationships internally and externally

Key requirements

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Technical / functional expertise

• 2+ years of digital marketing experience including client service (agency, client or consulting)
• Experience in financial affiliate marketing highly preferred
• BA degree in a Marketing field preferred
• Competent in Microsoft Office programmes - particularly Excel (intermediate) and PowerPoint
• Experience in strong client relationships, reinforced by building trust, advising and upselling
• Good project management skills
• Web literate (tracking analytics and methods)

Personal effectiveness

• Highly organised, self-motivated, good time-management, able to prioritise
• Think creatively, has a problem-solving approach and uses professional judgment
• Proactive - continually looking for ways to grow and improve within own role
• Work well under pressure and to tight deadlines
• Inquisitive approach to continuously learning on the job

Communication skills

• Strong customer services skills: Negotiation, diplomacy, able to translate client requirements
• Excellent written and verbal communication
• Confident interpersonal skills

Results focus

• Detail-oriented
• Analytical and Strategic Marketing: Demonstrate success in measuring results and setting, meeting, and exceeding aggressive quantitative goals.
• Proof that you can set and surpass KPI targets

Teamwork

• Reliable and able to work independently on targets
• A real team player that is able to integrate and work closely with an enthusiastic team

Understanding of the business

• Strong understanding of digital marketing concepts / solutions, particularly Affiliate Marketing

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Five Principles for Success

Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen Passionately Professional - Take an uncompromising approach to your work and be determined to be the best Hypothesize - Practice - Validate – Shikumika- Use the Rakuten Cycle to succeed in unknown territory Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team