Account Manager, Rokt Ads Japan

We are Rokt. We are the global leader in ecommerce, on a mission to make every transaction more relevant. We’ve built our business around the Transaction Moment™, the span from cart to confirmation where customer attention and intent peak, and where more than 90% of a business's ancillary revenue potential sits untapped.

The Rokt Brain leverages advanced machine learning to determine the next best action for every customer in real time across the Rokt Network, powering 13 billion transactions a year for brands like: Live Nation, Fanatics, Macy's, AMC Theatres, PayPal, Uber, Hulu, Albertsons and more. Since 2012 we've grown from a Sydney startup, to a $3.5B company with 700+ Rokt'stars across eight offices and 15 markets, sustaining a Compound Annual Growth Rate of 40%+ for over a decade.

At Rokt, we practice transparency in career paths and compensation, which is why we have a well-defined career ladder with clear compensation and career paths based on competency and ability.

Target total compensation ranges from ¥15,300,000 – ¥18,800,000JPY, including a fixed annual salary of ¥12,250,000 – ¥15,000,000JPY, variable quarterly compensation, an employee equity plan grant, and world-class benefits. This is the expected range for the role. Final compensation is determined by the level assessed through the interview process and based on how your experience and skills map to our career ladder.

Equity grants are issued in good faith, subject to company policies, board approval, and individual eligibility.

About the role:

As an Account Manager for Rokt Ads, you will help solve the problem of the Japanese local advertisers to expand their market reach via Rokt Thanks’ network available in Japan by supporting advertisers to launch, optimize, and scale campaigns that deliver measurable outcomes through Rokt Ads. Based in Tokyo, you will work closely with clients and cross-functional partners to execute campaigns with excellence, identify trends and irregularities in performance data, and translate product capabilities into clear customer value. This is a role designed for builders who are excited to learn fast, use AI and data to improve outcomes, and grow into managing broader client relationships over time. The role is intentionally scoped to scale with company growth by building strong fundamentals in execution, product fluency, structured problem-solving, and adaptability as priorities evolve.

We are an AI-first company. We're a team of builders. That means the person who spots the problem is usually the person who fixes it, and "someone should build a tool for that" is treated as a volunteer sign-up sheet. We use AI and automation tools to move faster, and expect you to figure things out when the path isn’t obvious. If you prefer established processes and clearly defined lanes, you probably won’t like it here.

How your future team uses AI:

The Account Management team uses AI as an account intelligence partner to synthesize customer activity, assess account health, and turn customer goals into measurable success plans. AI helps Account Managers identify risks and growth opportunities earlier, while CSMs apply the judgment, trust, and strategic leadership needed to strengthen relationships and drive outcomes.

AI supports the more hands-on technical side of the role as well, helping teams troubleshoot issues such as faulted integrations and get clients to answers faster. And increasingly, AI isn't just how we work - it's part of what we bring to our clients.

How you will contribute:

• Support onboarding, launch, execution, and ongoing optimization of Rokt Ads campaigns for assigned clients, with increasing autonomy.
• Analyze campaign and portfolio data to identify irregularities, major trends, and actionable insights, and communicate findings clearly to internal and external stakeholders.
• Build confidence managing smaller accounts or discrete components of larger advertiser relationships, ensuring timely follow-through and strong operational execution.
• Learn and apply AI-enhanced tools, automation, and Rokt product insights to improve campaign efficiency, reporting quality, and customer outcomes.
• Partner effectively across Sales, Account Management, Ad Operations, Product, and other internal teams to solve problems quickly and adapt to changing business priorities.

What you Bring

• 3+ years of experience in client success, account management, digital advertising, campaign management, performance marketing, or a related customer-facing role.
• Solid experience using data, spreadsheets, reporting tools, or ad platforms to monitor performance and generate insights; experience with campaign management or marketing technology tools would be beneficial.
• Strong organizational skills and the ability to operate effectively in fast-paced teams, balancing multiple priorities while meeting deadlines.
• A builder mindset with humility, curiosity, and accountability; you proactively ask questions, seek feedback, and constantly look for better ways to improve and accelerate outcomes.
• Good knowledge of digital advertising, ecommerce, campaign optimization, or customer performance metrics would be great, and an interest in using AI-driven tools to improve execution is highly valued.
• Language requirements : Native level Japanese and Business level English.

About Rokt’stars

We move fast and decide with incomplete information, because a good decision this week can lead to a perfect one next quarter. We work as one team, which means the best idea wins regardless of who raised it or what level they are. We hire people who are brilliant and humble and who are obsessed with making the customer successful.

About The Benefits

• Subsidized Health Insurance
• Equity in a profitable, fast-growing company approaching $1 Billion in revenue
• Every employee has enterprise access to leading AI tools, building AI fluency as a core skill
• Monthly Wellness and Cell Phone Allowances
• Quarterly performance reviews for most roles, so feedback and promotion decisions don't wait
• Extra leave (bonus annual leave, sabbatical leave etc.)

We believe we’re better together. Most teams are in the office minimum 4 days per week.

At Rokt, we choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing and keeping the best talent. Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like a role you’d enjoy, apply here, and you’ll hear from our recruiting team.

Rokt only contacts candidates from @ rokt.com addresses. We never request payment, bank details, or identity documents before a written offer, and we never interview solely over chat apps. Verify any role at rokt.com/careers if you're unsure.