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Account management

B2B Account Manager (Facility Maintenance)

City Wide Facility Solutions logoCity Wide Facility Solutions~$67.5k–$100k/yrtypicalTallahassee, United StatesFull-timeListed 5mo ago
Apply on City Wide Facility Solutions (shows the role here)Before you apply: what we know about City Wide Facility Solutions

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This posting does not state its pay. Account Management & Renewals roles that state pay post a typical $130k/yr, in a band of $95k–$260k/yr. How posted pay is measured.

The posting

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account?If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions is actively seeking a Facility Solutions Manager(FSM) for our Franchise location in Tallahassee, FL and Lake City, FL.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What you will do...

  • Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
  • Formulate and manage an effective service strategy and schedule tailored to each client.
  • Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
  • Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
  • Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
  • Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
  • Promote the sale of, procure, and monitor supplies for clients.
  • Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
  • Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
  • Schedule each non-routine activity in client facilities using Outlook.
  • Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
  • Notify Sales Executives of potential accounts in your territory, especially new construction.
  • Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
  • Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
  • Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
  • Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

Requirements

  • 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
  • 2+ years track record of success in a client retention role, with goals and metrics to support.
  • Highly detail-oriented and excellent follow-through on commitments.
  • Positive and outgoing personality; great at building relationships.
  • Excellent verbal and strong written communication skills.
  • Proficient in Microsoft Office and knowledge of CRM database.
  • Ability to travel on a daily basis to client locations locally.

Benefits

City Wide Facility Solutions offers a competitive compensation and benefits,

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com

City Wide is an Equal Opportunity Employer.

Taken from City Wide Facility Solutions's own posting, last seen live on 6 Nov 2026.

Apply on City Wide Facility Solutions (shows the role here)

The application

Your details and CV, then 18 questions (4 written).

Have readyCVPhoto (optional)Cover letter (optional)
  1. 1.
    HeadlineShort answer · optional
  2. 2.
    EducationShort answer · optional
  3. 3.
    ExperienceShort answer · optional
  4. 4.
    SummaryWritten answer · optional
  5. 5.
    Can you provide proof that you are legally eligible for employment in the US?Yes or no
  6. 6.
    Have you previously been employed by City Wide?Yes or no
  7. 7.
    Have you interviewed for a City Wide job in the last 12 months?Yes or no · optional
  8. 8.
    By selecting "Yes" you acknowledge that City Wide has the right to run a background check and that your employment (or Independent Contract Agreement) may be contingent upon the results.Yes or no
  9. 9.
    By selecting "Yes" you acknowledge the work requirements listed in the job description and agree to the scope of work contingent on offer.Yes or no
  10. 10.
    Have you ever been convicted of a crime (i.e., felony, misdemeanor)Pick any: 206705 · 206706
  11. 11.
    If yes, please explain.Written answer
  12. 12.
    Do you have 3+ years experience in an Account Management, Client Relations/Retention or other similar role?Yes or no
  13. 13.
    Do you have 3+ years experience in a client retention role, with goals or metrics to demonstrate success?Yes or no
  14. 14.
    Have you achieved or exceeded client retention or satisfaction goals set for you?Yes or no
  15. 15.
    This positions requires proficiency in a CRM system (Client Relationship Management). What system (s) are you proficient in to track client activity?Short answer
  16. 16.
    Have you been responsible for managing vendor relationships in a past role?Yes or no
  17. 17.
    Why are you interested in this position with City Wide?Written answer
  18. 18.
    What is your desired total compensation?Written answer

From City Wide Facility Solutions's apply page, checked 5 Nov 2026.

About City Wide Facility Solutions

Janitorial and building maintenance contracts (cleaning plus handyman, repair, landscaping and tenant improvement work carried out by independent contractors it hires and inspects), sold to offices, medical clinics, schools, dealerships and other commercial buildings.

Pay schedule: Sellers are employed by the local franchise office on a base salary (an hourly wage for some appointment setters) plus commission, often uncapped or tiered and paid monthly at some offices, with quarterly bonuses, car or mileage allowances at many locations, and medical, dental, vision, PTO and a 401(k) named in most postings.

City Wide Facility Solutions's sales postings, in full Live feed of City Wide Facility Solutions openings The City Wide Facility Solutions company page

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