Call Center Sales Advisor International

Job Description

Call Center Sales Advisor International

Business Title Advisor Telephone Sales International (Portuguese)

Job Profile II1161 – Advisor Telephone Sales

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Job Overview

✓ $16 per hour plus commission potential. Tiered commission with meaningful weekly earning potential - top performers earn 11% on all revenue generated.

✓ $1,000 sign-on bonus: $500 paid 120 days upon meeting initial productivity goals, and $500 paid at one year for sustained performance.

✓ Hybrid position. One day in-office, Four days from home.

✓ Must reside in the Miami, FL area.

✓ Paid training provided.

As a Portuguese Advisor Telephone Sales II – International, you will use your Portuguese language skills to connect with Interval International members in Brazil, as well as support domestic markets. This specialized outbound sales role focuses on building strong relationships with existing and former members while helping them maximize the value of their Interval International membership.

You will engage members regarding membership renewals, upgrades, reinstatements, deposits, deposit extensions, and additional travel products and services. Success in this role requires a consultative sales approach, the ability to identify member needs, and the confidence to recommend solutions that benefit both the member and the business.

This position is with Interval International, Inc., an operating business of Marriott Vacations Worldwide Corporation (MVW).

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Job Requirements

Physical Ability

Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance. Ability to reach overhead and below the knees, bend, twist, pull, stoop, and stand, sit, or walk for extended periods or an entire shift.

Work Schedules

Maintain availability to work a fluctuating schedule based on business needs, including days, nights, weekends, and holidays.

Education, Certification, or Licenses Preferred

· High School Diploma or G.E.D. equivalent required.

· Proficiency in both Portuguese and English required.

· Prior sales experience and call center exposure strongly support success in a commission-based environment.

· Two years of sales experience preferred.

· One year of Exchange, customer relations, membership services, or similar experience preferred.

Competencies

· Demonstrates strong integrity and sound judgment, acting in the best interest of members and the company.

· Build trust-based relationships and succeeds in a relationship-driven sales environment.

· Strong verbal communication and active listening skills.

· Persuasive and effective at negotiating outcomes that benefit both the member and the company.

· Quickly learns, remembers, and correctly applies product and policy information.

· Follows processes, quality standards, and system requirements to deliver consistent results.

· High-energy, goal-driven self-starter who stays focused in a commission-based role.

· Comfortable discussing products, addressing objections, and asking for the sale.

· Proficient in navigating multiple computer systems while maintaining accuracy and efficiency.

Preferred Qualifications

· Telemarketing, call center, customer retention, membership renewal, or inside sales experience

· Experience working in a goal-based or commission-driven sales environment

· Experience utilizing CRM systems and multiple software applications

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Essential Functions

Sales & Member Engagement

· Contact existing and former members in Brazil to solicit deposits, deposit extensions, renewals, upgrades, and reinstatements.

· Contact existing and former domestic members to solicit deposits, deposit extensions, renewals, upgrades, and reinstatements.

· Promote Interval International products, services, and membership options to members and prospective members.

· Drive sales of ancillary travel products and services.

· Educate members on how to effectively utilize membership benefits and exchange services.

· Identify member needs and recommend appropriate solutions and travel opportunities.

· Meet assigned revenue and product goals aligned with campaign and incentive standards.

· Support the introduction and promotion of new products and services as assigned.

Call Handling & Performance

· Make outbound calls to Portuguese-speaking members located in Brazil.

· Make outbound calls to domestic market members.

· Build rapport and maintain strong member relationships through proactive outreach.

· Overcome customer objections while maintaining a polite, professional, and enthusiastic demeanor.

· Maintain performance standards related to quality assurance, productivity, and sales effectiveness.

· Successfully navigate all dialer and system functions.

· Escalate calls or requests to appropriate departments (e.g., Customer Service, Exchange) as required.

Communication

· Communicate via telephone using professional etiquette, including timely call answering, clear introductions, appropriate holds and transfers, and courteous call closure.

· Speak with members and coworkers using clear, professional language in both Portuguese and English.

· Effectively explain membership benefits, products, promotions, and policies.

· Effectively manage multiple systems while maintaining accuracy in reading, writing, and comprehension.

· Provide assistance to coworkers to ensure shared understanding of tasks and expectations.

Working With Others

· Support coworkers and treat all individuals with dignity and respect.

· Build and maintain productive working relationships across departments.

· Handle sensitive member information and situations with tact, discretion, and confidentiality.

· Foster a positive and collaborative team environment.

Quality Assurance & Compliance

· Comply with quality assurance expectations and performance standards.

· Maintain confidentiality of proprietary and member information.

· Adhere to company policies, procedures, and appearance standards.

· Accurately document member interactions and maintain complete records within company systems.

Policies and Procedures

· Maintain confidentiality of proprietary materials and information.

· Ensure personal appearance is clean, hygienic, professional, and in compliance with company policies and procedures.

· Follow all applicable company processes, regulatory requirements, and security standards.

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Work Environment

Frequently Asked to Perform the Following

· Lift/carry/push/pull items up to 10 lbs.

· Use of computer, telephone, headset, and standard office equipment.

· Sit, stand, and walk for extended periods.

· Work scheduled shifts and hours.

· Perform telephone- and computer-based work for extended periods.

Occasionally Asked to Perform the Following

· Lift/carry/push/pull items up to 50 lbs. with assistance.

· Exposure to elevated noise levels.

· Reach, grasp, bend, stoop, crouch, and climb stairs.

· Travel to company meetings, training, or events as required.

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Benefits and Perks

· Paid training

· Medical, dental, and vision insurance

· Life insurance

· 401(k) with employer match

· Employee Assistance Program (EAP)

· Paid Time Off, including vacation, and Floating Holidays

· Interval Perks, including complimentary vacation stay opportunities

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Life at Interval International

Work should include moments to connect and celebrate, too. Throughout the year, associates may participate in Interval Cup, Associate Appreciation Week, Associate Wellness Week, team-building activities, and other celebrations and events that bring our teams together.

If you enjoy helping people, are comfortable with sales, and want to build your skills as part of a collaborative team, we invite you to apply.

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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.