Customer Retention Sales Specialist

Customer Retention Sales Specialist

Job scope/summary

The primary objective of the Customer Retention Specialist is to initiate, own, and close renewal sales opportunities through engaging with strategic end-user accounts and authorized HP partners within a defined region. You will be working within a close team environment, where you will be responsible for effectively managing HP’s end-to-end renewal business, from partner and account management through to order placement. The role requires active cooperation with multiple departments within the organization. Relationship building, strong interpersonal skills, and demonstrating a willingness to learn and adapt new skills are essential.

Additionally, the role demands a proactive approach to understanding market trends and customer feedback to drive continuous improvement in customer retention strategies. You will also be expected to contribute to the development of best practices and share insights with the broader team to enhance overall performance. This position offers a unique opportunity to make a significant impact on customer loyalty and long-term business success.

Job specifics/responsibilities

• Developing a comprehensive understanding of the service portfolio to successfully respond to customer and partner requests.
• Performing against a financial quarterly target for the assigned territory.
• Generating and driving the sales pipeline utilizing various CRM tools.
• Managing up-sell and cross-sell opportunities.
• Establish a trusted relationship with HP partners and strategic end customers.
• Understand individual customer requirements to successfully drive deal proposals whilst working alongside the available Enablement resources.
• Analyzing reporting of lapsed, current, and future renewal opportunities.
• Providing accurate weekly forecasting and visibility into sales activity.
• Engaging with HP Partner and End Customer Account Managers

· Collaborating with cross-functional teams to shape management strategy.

Key deliverables/accountabilities

• Understanding the service portfolio
• Meeting sales targets
• Leading negotiations
• Managing forecasts
• Using cross-sell and upsell techniques
• Building trust relationships
• Meeting job objectives
• undefined

Internal

• Global CRS Team
• Business Analyst Team
• Sales Enablement/Quoting Team
• Service Sales Operations
• Service Category Team
• Order Management
• Lead-to-Cash Team
• Finance
• HP Helpdesk
• Sales Engineers
• Account Managers

External

• Channel Partners
• Resellers
• Strategic End Customers

Education (degree) and professional experience required

• University or College degree
• Typically, 4-6 years of related experience (e.g. renewal sales, inside sales account management, pipeline management, technology sales).

Other requirements

• Demonstrable track record of sales success with strong selling capabilities, and an ability to process and retain large amounts of information.
• Fluent in English- verbally and written at business level – Required
• Working knowledge of German, French, Spanish - Preferred

Personal skills and qualities

• Strong communication and influencing skills;
• Selling Techniques
• Account Management
• Excellent teamwork skills
• Customer Relationship Management

Technical skills (procedures and documents the employee has to be acquainted with)

• CRM Tools (Salesforce, or equivalent)
• Microsoft Office, Excel, Word
• Presentation Skills

Job -

Sales

Schedule -

Full time

Shift -

No shift premium (Costa Rica)

Travel -

No

Relocation -

No

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal "