Customer Success Manager
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The posting
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
As a Customer Success Manager (Agent Experience Manager), you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests, and more. You are passionate about your customers and delivering a world class experience.
At Compass You Will
- Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
- Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
- Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests
- Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass
- Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
- Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
- Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations
What We're Looking For
- 2-3 years of experience in customer service, training, office management, hospitality, or operations
- Previous experience in real estate a plus
- Previous experience with live or virtual training a plus
- Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
- Passion for supporting and serving agents trying to grow their businesses
- The ability to establish credibility with key agent decision-makers and influencers
- Great listening skills, connects well with others, and is empathetic of the customer’s pain points
- A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
- Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
- Skilled communicator with great interpersonal skills, ability to build and manage relationships
- Meticulous attention to detail, highly organized
- Strong creative writing skills and eye for design
- Ability to work in the office during standard operating hours
- Ability to lift up to 25 lbs
**Compensation: **The expected base pay for this position is $33.00 - $35.00 per per hour. This range reflects our good - faith estimate of what we intend to offer for this role at the time of posting. Final offers within this range will depend on job-related factors such as experience, skills, and internal equity. Additional compensation elements, such as bonuses, commissions, or equity grants, may be available, along with a full benefits program. We remain committed to fair pay practices and compliance with all California transparency requirements.
Perks that You Need to Know About
Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
Do your best work, be your authentic self.
At Compass, we believe that everyone deserves to find their place in the world - a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.
Notice for California Applicants
Los Angeles County Fair Chance Notice
Taken from Compass's own posting, last seen live on 14 Nov 2026.
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The application
Your details and CV, then 21 questions (2 written).
- 1.What is your preferred name?Short answer
- 2.Are you legally authorized to work in the United States for Compass?Yes or no
- 3.Do you now, or will you in the future, require sponsorship for employment visa status (e.g., H-1B visa status, etc.) to work legally for our Compass in the United States?Yes or no
- 4.If yes, what kind of sponsorship will you require?Pick one (7 options)
- 5.Are you currently employed by PwC?Yes or no
- 6.If yes, please provide dates of employment.Written answer
- 7.Have you ever been employed by PwC?Yes or no
- 8.If yes, have you ever worked on the audit of Compass?Written answer · optional
- 9.Are you subject to any non-solicit restrictions?Yes or no
- 10.Are you subject to any non-compete restrictions?Yes or no
- 11.What are your compensation expectations for this role?Short answer · optional
- 12.What is your highest level of degree attained?Pick one (8 options)
- 13.What is your desired start date (i.e. two weeks notice)?Short answer
- 14.While not required for most corporate staff positions, do you have prior brokerage experience?Yes or no
- 15.If yes, how many years?Pick any: Less than 1 year · 1-2 years · 3+ years · N/A
- 16.If yes, in what role?Pick one: Agent · Administrative · Corporate Staff · Other · N/A
- 17.Are you currently engaged in any additional employment or business activities that could create a conflict of interest and divide your loyalty between Compass and your personal interests (e.g., board of director service, outside employmentYes or no
- 18.If yes, do you plan to continue to engage in these activities if hired by Compass? Depending on the activity, clearance may be required.Yes or no · optional
- 19.Are you currently a Licensed Real Estate Salesperson?Yes or no
- 20.If you are a Licensed Real Estate Salesperson, where do you hang your license?Short answer · optional
- 21.Do you have any personal or familial relationships with a current Compass employee or Compass agent? If yes, please provide the full name of the individual.Short answer
From Compass's apply page, checked 12 Nov 2026.
About Compass
Residential real estate brokerages under the Compass, Coldwell Banker, Sotheby's International Realty and Corcoran names, which represent home buyers and sellers through agents it recruits onto its own technology and marketing platform.
Pay schedule: Account executives are salaried and development reps hourly, each with an uncapped yearly target bonus tied to recruited revenue, possible equity, and benefits that include medical, dental and vision cover, a 401(k), parental and recharge leave, fertility benefits and pet insurance.
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