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Customer success

Customer Success Manager, Commercial

Merge logoMerge$110,000–$150,000/yr OTENew York, NYFull-timeListed 1mo ago
Apply on Merge (shows the role here)Before you apply: what we know about Merge

Taken at the midpoint of its range, $130,000/yr, this role pays less than the middle Customer Success opening on the board today ($140k/yr); the usual band for that kind of seat is $111k–$253k/yr.

The posting

Merge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs, Fortune 500 organizations, and B2B SaaS companies.

Our platform offers two core products: Merge for Product, and Merge for Workforce. Merge for Product enables teams to ship AI features and integrations at massive scale. Merge for Workforce helps engineering teams govern AI access at the company level. Merge's enterprise-grade platform handles the entire integration lifecycle, from authentication and security to monitoring and maintenance. Thousands of companies trust Merge to accelerate product development, unblock sales, reduce customer churn, and save engineering resources - allowing them to focus on their core product.

Merge is looking for a Customer Success Manager to help lay the foundations for repeatable and consistent revenue growth. You should be driven, adaptable to change and creative as you help us test out new ideas and find what works in the pursuit of building a truly customer-centric process. This is a fantastic opportunity to play a key role in an organization that cares deeply about delivering an exceptional customer experience.

What you will do

  • In the role, you will work directly with technical stakeholders at our customers to escalate and resolve issues and challenges swiftly and effectively
  • You will manage our customers' post-sales journey from onboarding to renewal and collaborate with sales and technical services to ensure customers are adopting Merge and that we are properly supporting their use cases
  • The expectation will be to manage 40-50 commercial customers
  • Your goal will be to ensure customer satisfaction as a whole, enhance customer experience working with Merge, help identify upsell opportunities, and play a key part in supporting customer contract renewals

The ideal candidate will have

  • A minimum of 3+ years of experience working in a Customer Success or Account Management function for software products
  • A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers' team within Merge
  • The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc.
  • An entrepreneurial mindset – in a fast-moving startup environment, priorities shift and playbooks don't always exist; you'll need to exercise sound judgment, adapt quickly, and operate effectively beyond established processes
  • Team player and passion for collaboration

Compensation

  • The cash compensation range for this role is $110,000-$150,000 OTE (base + variable compensation)
  • Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, and certifications. In addition to cash compensation, all full time employees receive an equity compensation package

Benefits

  • Unlimited PTO + 10 company holidays
  • Pre-Tax commuter benefits
  • 100% covered health, vision, and dental insurance
  • 401K Plan
  • $200 one-time home office stipend
  • In office snacks and free dinner when working past 7pm

Taken from Merge's own posting, last seen live on 3 Nov 2026.

Apply on Merge (shows the role here)

The application

Your details, CV and LinkedIn, then 1 question.

Have readyCVLinkedIn
  1. 1.
    We're a 5 day a week in office company, are you open to working 5 days per week in either SF or NYC office?Yes or no

From Merge's apply page, checked 2 Nov 2026.

About Merge

Sells APIs that give software products and AI agents ready-made integrations, tools and LLM routing, plus controls over employees' AI use, to SaaS companies, AI labs and large enterprises.

Pay schedule: Salary plus variable pay toward a stated OTE in customer success, an equity package for every employee, fully covered health, dental and vision, a 401(k) and unlimited PTO.

Merge's sales postings, in full Live feed of Merge openings The Merge company page

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