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Customer success

Customer Success Manager, Services (US)

Whop logoWhop$200,000–$250,000/yrBrooklyn, NY, United StatesFull-timeListed 1mo ago
Apply on Whop (shows the role here)Before you apply: what we know about Whop

Taken at the midpoint of its range, $225,000/yr, this role pays more than the middle Customer Success opening on the board today ($142k/yr); the usual band for that kind of seat is $113k–$252k/yr.

Against the 3,453 open roles on Fintech sales jobs (typical pay $159k/yr, band $109k–$330k/yr), this one's $225,000/yr sits above the middle. How posted pay is measured.

The posting

Mission

Our mission is to deliver everyone a sustainable income. Right now 25,000 business operators earn over $7B per year. We will not stop until 1B people every month are making money on Whop.

Role

You get new services and industrial customers live and successful on Whop: owners and ops leads who run field service, trades, and similar ops. You run onboarding, get them using the product, and set them up to grow.

This is a highly entrepreneurial role with a lot of freedom. You own the customer’s first months on Whop.

What You’ll Do

  • Onboard new services customers and get them live fast
  • Move their payments and billing onto Whop
  • Roll out to additional locations for multi-site operators
  • Spot accounts at risk early and fix the problem yourself
  • Hand healthy, growing accounts to the account team

What We’re Looking For

  • Operator background in services, field service, or industrial businesses
  • Top performing CSM or onboarding lead in field service, industrial, or payments software
  • Experience with owner-operated and family businesses
  • Comfortable talking to an owner without a script

Compensation / perks

  • Compensation range: $200,000 to $250,000
  • Best in class base + OTE with competitive equity
  • Location: In-person NYC / Brooklyn, 5 days in office
  • Equinox membership
  • Lunch & dinner M–F
  • Rent stipend within 0.5 mile of the office
  • Citi Bike
  • Ubers home after 10pm
  • Unlimited PTO + health / vision / dental
  • Latest MacBook Pro

Taken from Whop's own posting, last seen live on 4 Nov 2026.

Apply on Whop (shows the role here)

About Whop

Sells payment acceptance, invoicing, financing, ads, cards and treasury to business operators, from coaches and creators to field-service firms, ecommerce merchants and marketplaces.

Pay schedule: Base plus commission with competitive equity on every role; Brooklyn hires also get unlimited PTO, health, vision and dental, weekday lunch and dinner, an Equinox membership and a rent stipend for living within half a mile of the office.

Whop's sales postings, in full Live feed of Whop openings The Whop company page

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