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Customer success

Head of Customer Success

FlowX.AI logoFlowX.AI$180,000–$220,000/yrNew York, United StatesFull-timeListed 1w ago
Apply on FlowX.AI (shows the role here)Before you apply: what we know about FlowX.AI

Taken at the midpoint of its range, $200,000/yr, this role pays more than the middle Customer Success opening on the board today ($143k/yr); the usual band for that kind of seat is $113k–$252k/yr.

The posting

FlowX.AI is an agentic AI platform for large-scale, mission-critical applications. We started in regulated industries - banking and insurance - and have successfully landed major deals in government and defense. We're now expanding into new verticals including logistics, manufacturing, healthcare, and construction.

Our platform enables large organizations to deploy, run, and monitor mission-critical AI agents at scale. We provide the governance layers and robustness that AI agents need to operate reliably across the most important business processes.

Mission

We’re looking for a Head of Customer Success to build and lead our global customer success practice, starting with agentic accounts - with broader enterprise and global scope on the horizon.

At FlowX.AI, CS starts before the contract is signed: defining the right KPIs in proposals, tracking outcomes through delivery, and helping customers tell their success story. The two measures of success: public references and account ARR growth.

This is what you would be working on

  • Partner with Sales to embed outcome-based KPIs into contracts.
  • Own success tracking post-deployment and keep delivery anchored to outcomes.
  • Build and maintain C-suite relationships within strategic accounts.
  • Drive public references: case studies, whitepapers, press releases.
  • Identify and advance expansion opportunities with Sales.
  • Build the playbooks and processes for our US CS motion.

Experience & skill set you need to succeed

  • 8+ years in Customer Success or Strategic Account Management in enterprise software.
  • A track record of expanding accounts and driving ARR growth.
  • Experience in financial services or other regulated industries.
  • Confidence at C-suite level and strong commercial instincts.
  • Experience building a CS practice from an early stage.

What's in it for you

  • Build the US CS practice from scratch, with a path to a global remit.
  • Competitive base salary of $180k-$220k with an early-stage equity package.
  • Aggressive superlinear compensation for performance .
  • Work with a genuinely differentiated product, an ambitious team, and real impact.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Training & Development

Taken from FlowX.AI's own posting, last seen live on 2 Nov 2026.

Apply on FlowX.AI (shows the role here)

The application

Your details and CV, then 2 questions.

Have readyCVCover letter (optional)
  1. 1.
    Are you authorized to work in the United States?Yes or no
  2. 2.
    Will you now or in the future require sponsorship to work in the United States?Yes or no

From FlowX.AI's apply page, checked 2 Nov 2026.

About FlowX.AI

A platform for building, running and governing AI agents on top of existing core systems, sold to banks, insurers and logistics companies.

Pay schedule: Base plus commission with accelerators, stated as OTE, and early-stage equity in every sampled sales posting; the New York customer success posting adds medical, dental and vision cover and a 401(k).

FlowX.AI's sales postings, in full Live feed of FlowX.AI openings The FlowX.AI company page

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