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SDR & BDR

Inside Sales & Appointment Supervisor

Joyce Windows, Sunrooms & Baths logoJoyce Windows, Sunrooms & Baths$18/hrBerea, United StatesFull-timeListed 1mo ago
Apply on Joyce Windows, Sunrooms & Baths (shows the role here)Before you apply: what we know about Joyce Windows, Sunrooms & Baths

At $37,440/yr, this role pays less than the middle Sales Development (SDR & BDR) opening on the board today ($73.5k/yr); the usual band for that kind of seat is $57.5k–$125k/yr.

Against the 2,071 open roles on Construction sales jobs (typical pay $89.8k/yr, band $60k–$192k/yr), this one's $37,440/yr sits below the middle. How posted pay is measured.

The posting

Who We Are

Joyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths and doors. We proudly serve multiple markets including Cleveland, Pittsburgh, Charlotte, Columbia, Asheville, and Greenville. We are a third-generation, family-owned and operated company, committed to quality craftsmanship and long-term customer relationships. At Joyce, we take pride in manufacturing the majority of our own products, allowing us to deliver superior quality while supporting the communities we serve.

Position Overview

Lead from the front and produce alongside the team. Joyce is seeking an experienced, high-energy Inside Sales & Appointment Supervisor who will personally generate results while helping our Inside Sales and Appointment Specialists perform at their best. This working supervisor role does not have direct reports.

You will support training and skill development and serve as the trusted floor leader when the Call Center Manager is out. Success requires balancing personal production with sound judgment, team support, and smooth daily operations.

We are hiring for multiple full-time shifts at our Berea call center

Available shifts: 8:00 AM - 4:00 PM | 10:00 AM - 6:00 PM | 1:00 PM - 9:00 PM

Weekend availability is required. All team members must work at least one weekend day per week.

Compensation

Your results drive your earnings through an hourly base rate plus commission and performance incentives.

Compensation Includes

  • $18 per hour for the 8:00 AM - 4:00 PM and 10:00 AM - 6:00 PM shifts; $20 per hour for the 1:00 PM - 9:00 PM shift, including a $2 per hour shift differential
  • Commission and performance bonuses based on appointments set and lead quality
  • Total earning potential of $25–$30 per hour or more, based on performance

What You’ll Do

· Lead from the front by consistently meeting or exceeding your own production goals

· Support onboarding, training, call practice, and skill development for new and existing team members

· Model strong call quality, customer service, urgency, and appointment-setting habits

· Make outbound calls to warm leads and handle inbound customer inquiries as a core part of the role

· Build excitement, overcome hesitation, and create a positive customer experience

· Educate homeowners on Joyce products, services, and value

· Schedule and support high-quality in-home consultation appointments

· Serve as the floor leader when the Call Center Manager is away, keeping workflow, coverage, and communication on track

· Answer team questions, help resolve customer or operational issues, and escalate concerns to the Call Center Manager when needed

You’ll Be a Good Fit If You Have

· Previous success in call center production, inside sales, appointment setting, or a similar performance-driven role

· The ability to lead by example and influence others without formal management authority

· Experience helping train, coach, or support the development of teammates

· Confidence answering questions, providing constructive feedback, and handling escalations

· A competitive, goal-oriented mindset with the ability to balance personal production and team needs

· Strong organizational and time-management skills

· Availability for one of the listed shifts and at least one weekend day per week

· Reliable transportation to and from work

Benefits

  • Health, Dental, and Vision Insurance
  • PTO and vacation
  • 401(k) with a 25% uncapped company match
  • Employee discounts on home improvement services
  • Employee Referral Bonus Program

Why You'll Love Working at Joyce

· 71+ years of success as a family-owned and operated company

· A visible leadership opportunity without leaving production

· High-quality, American-made products

· Strong marketing support and brand recognition

· An upbeat team that recognizes strong performance and leadership

#LI-BO1

Taken from Joyce Windows, Sunrooms & Baths's own posting, last seen live on 4 Nov 2026.

Apply on Joyce Windows, Sunrooms & Baths (shows the role here)

The application

Your details and CV, then 19 questions (1 written).

Have readyCVCover letter (optional)
  1. 1.
    HeadlineShort answer · optional
  2. 2.
    EducationShort answer · optional
  3. 3.
    ExperienceShort answer · optional
  4. 4.
    SummaryWritten answer · optional
  5. 5.
    When can you start work?Date
  6. 6.
    Please list your full street address (this is for territory assignment and pre-employment verification)Short answer
  7. 7.
    Desired Salary/Hourly rateNumber
  8. 8.
    Do you have a High School Diploma or GED?Yes or no
  9. 9.
    Are you at least 18 years of age?Yes or no
  10. 10.
    Preferred Hours (Select all that apply)Pick any: 6515527 · 6515528
  11. 11.
    Preferred Shift (Select all that apply)Pick any: 6515529 · 6515530 · 6515531
  12. 12.
    This position requires working at least 1 weekend day per week. Are you able to meet this requirement?Yes or no
  13. 13.
    Preferred Employment Type (Select all that apply)Pick any: 6515532 · 6515533
  14. 14.
    Are you authorized to work in the U.S. on an unrestricted basis?Yes or no
  15. 15.
    Have you ever been convicted of a felony? (Convictions will not necessarily disqualify an application for employment)Yes or no
  16. 16.
    If you have been convicted of a felony please explain (answer N/A if you have not been convicted of a felony)Short answer
  17. 17.
    I certify that the facts set forth in this Application for Employment are true and complete to the best of my knowledge. I understand that if I am employed, false satements, omissions or misrepresentations may result in my dismissal. I authYes or no
  18. 18.
    Applicant Digital SignatureShort answer
  19. 19.
    Date of SignatureDate

From Joyce Windows, Sunrooms & Baths's apply page, checked 4 Nov 2026.

About Joyce Windows, Sunrooms & Baths

Replacement windows, three- and four-season sunrooms, patio enclosures, bath and shower conversions, walk-in tubs, doors, siding and roofing, most of it made in its own factory, sold and installed for homeowners in Ohio, Pennsylvania, North Carolina and South Carolina.

Pay schedule: Consultants earn commission only on closed sales plus production bonuses, with health, dental and vision cover and a matched 401(k); the sales manager and trainer add a base salary, a $500 monthly car allowance and a $100 phone allowance, and call center staff earn an hourly base plus commission and monthly bonuses, with at least one weekend day a week.

Joyce Windows, Sunrooms & Baths's sales postings, in full Live feed of Joyce Windows, Sunrooms & Baths openings The Joyce Windows, Sunrooms & Baths company page

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