Inside Sales- Confirmation Specialist
At $35,360/yr, this role pays less than the middle Sales Development (SDR & BDR) opening on the board today ($73.5k/yr); the usual band for that kind of seat is $57.5k–$125k/yr.
Against the 2,071 open roles on Construction sales jobs (typical pay $89.8k/yr, band $60k–$192k/yr), this one's $35,360/yr sits below the middle. How posted pay is measured.
The posting
Who We Are
Joyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths and doors. We proudly serve multiple markets including Cleveland, Pittsburgh, Charlotte, Columbia, Asheville, and Greenville. We are a third-generation, family-owned and operated company, committed to quality craftsmanship and long-term customer relationships. At Joyce, we take pride in manufacturing the majority of our own products, allowing us to deliver superior quality while supporting the communities we serve.
Position Overview
Joyce Factory Direct is hiring a Confirmation Specialist to support our Call Center and In-Home Sales teams by ensuring customer appointments stay confirmed and our Sales Representatives’ calendars stay full. During downtime or between confirmations, you will also connect with warm leads and set qualified in-home appointments.
This is more than an administrative scheduling role. We’re looking for someone who is persistent, proactive, and results-driven. You’ll take ownership of upcoming appointments, actively work to reach customers, address scheduling issues, and help prevent appointments from falling off the calendar.
Every confirmed appointment is an opportunity for our Sales team, and this role plays a direct part in maximizing their time and sales capacity.
We are hiring for multiple full-time shifts at our Berea call center
Available shifts: 8:00 AM - 4:00 PM | 1:00 PM - 9:00 PM
Weekend availability is required. All team members must work at least one weekend day per week.
Compensation
Your results drive your earnings through an hourly base rate plus commission and performance incentives.
Compensation Includes
$17 per hour for the 8:00 AM - 4:00 PM shift; $18 per hour for the 1:00 PM - 9:00 PM shift, including a $1 per hour shift differential
Commission and performance bonuses based on appointments set and lead quality
Total earning potential of $25–$30 per hour or more, based on performance
What You’ll Do
• Proactively contact customers to confirm upcoming in-home appointments
• Make consistent follow-up attempts to reach customers and secure confirmations
• Identify potential cancellations or scheduling conflicts and work to preserve or reschedule appointments
• Maintain and optimize Sales Representative calendars to maximize appointment capacity
• Support route mapping, territory planning, and efficient appointment scheduling
• Monitor open calendar space and help identify opportunities to keep schedules full
• Communicate appointment changes quickly and accurately to Sales Representatives
• Maintain accurate customer and appointment information in internal systems
• Provide a professional, positive customer experience throughout the confirmation process
• Collaborate with Call Center, Sales, Marketing, and Operations teams as needed
• Meet established confirmation, contact, appointment show-rate, and appointment-setting goals
• Set qualified in-home appointments with warm leads during downtime or between confirmations
You’ll Be a Good Fit If You Have
• Previous experience in customer service, retail, hospitality, or high-volume call environments (preferred, not required)
• Strong verbal communication and active listening skills
• A confident, outgoing personality and the energy to initiate conversations
• A competitive, goal-oriented mindset and excitement about earning commission
• Reliable transportation to and from work
• Availability for one of the listed shifts and at least one weekend day per week
• Ability to stay motivated in a fast-paced environment
Benefits
• Health, Dental, and Vision Insurance
• 401(k) with a 25% uncapped company match
• Employee discounts on home improvement services
• Employee Referral Bonus Program
Why Joyce
Over 71 years of proven success as a third-generation, family-owned and operated company
High-quality, American-made products
Strong marketing support and brand recognition
A team-oriented environment focused on growth and long-term success
#LI-BO1
Taken from Joyce Windows, Sunrooms & Baths's own posting, last seen live on 4 Nov 2026.
The application
Your details and CV, then 19 questions (1 written).
- 1.HeadlineShort answer · optional
- 2.EducationShort answer · optional
- 3.ExperienceShort answer · optional
- 4.SummaryWritten answer · optional
- 5.When can you start work?Date
- 6.Please list your full street address (this is for territory assignment and pre-employment verification)Short answer
- 7.Desired Salary/Hourly rateNumber
- 8.Do you have a High School Diploma or GED?Yes or no
- 9.Are you at least 18 years of age?Yes or no
- 10.Preferred Hours (Select all that apply)Pick any: 6515513 · 6515514
- 11.Preferred Shift (Select all that apply)Pick any: 6572826 · 6572827
- 12.This position requires working at least 1 weekend day per week. Are you able to meet this requirement?Yes or no
- 13.Preferred Employment Type (Select all that apply)Pick any: 6515518 · 6515519
- 14.Are you authorized to work in the U.S. on an unrestricted basis?Yes or no
- 15.Have you ever been convicted of a felony? (Convictions will not necessarily disqualify an application for employment)Yes or no
- 16.If you have been convicted of a felony please explain (answer N/A if you have not been convicted of a felony)Short answer
- 17.I certify that the facts set forth in this Application for Employment are true and complete to the best of my knowledge. I understand that if I am employed, false satements, omissions or misrepresentations may result in my dismissal. I authYes or no
- 18.Applicant Digital SignatureShort answer
- 19.Date of SignatureDate
From Joyce Windows, Sunrooms & Baths's apply page, checked 4 Nov 2026.
About Joyce Windows, Sunrooms & Baths
Replacement windows, three- and four-season sunrooms, patio enclosures, bath and shower conversions, walk-in tubs, doors, siding and roofing, most of it made in its own factory, sold and installed for homeowners in Ohio, Pennsylvania, North Carolina and South Carolina.
Pay schedule: Consultants earn commission only on closed sales plus production bonuses, with health, dental and vision cover and a matched 401(k); the sales manager and trainer add a base salary, a $500 monthly car allowance and a $100 phone allowance, and call center staff earn an hourly base plus commission and monthly bonuses, with at least one weekend day a week.
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