INSIDE SALES & CUSTOMER SERVICE
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The posting
Ford-Gelatt, a SunSource Company and leading distributor of process pumps and components in the fluid process market, is currently seeking a Customer Service Representative in Baton Rouge, LA We're looking for an energetic, self-driven and technically inclined individual to join our inside sales team. In this role, you will be responsible for:
- Providing outstanding service to our customers and support to the outside sales staff
- Answering telephone calls or responding to customer correspondence regarding technical and commercial questions on products or systems
- Develop pump proposals and become a product expert on assigned product lines
*Specialize in parts for our equipment. Assist customers with identifying parts they require and provide quotations
- Focus on other products in the larger SunSource catalog and help drive business growth on these products
- Enter orders in our order handling system after review of customer order to confirm consistency with our proposal
- Develop working relationships with our suppliers' factory personnel
- Develop relationships with our customers so that they think of our Company first for their rotating equipment needs
- Conferring and corresponding with service technicians, service managers or manufacturers to resolve unusual or complex technical problems, or refer highly complex problems to an Application specialist or Manager
- Supplying detailed product quotations by computing price, discount, and shipping charges as required and within company guidelines
- Informing customer of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order process
- Attending sales meetings or educational activities to stay up-to-date on the latest technical developments with our products
- Participating in Inside sales quote followup activities and outbound calling
Preferred Education & Experience
- Associates Degree or equivalent from a two-year College or technical school; or 2-4 years of related experience and/or training; or equivalent combination of education and experience
- Working knowledge of pumps, agitators, rotating equipment, mechanical seals, and/or a very strong mechanical aptitude
- Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages
- Working knowledge of Microsoft Office Products (Word, Excel, Outlook, etc)
Taken from SunSource's own posting, last seen live on 13 Nov 2026.
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The application
Just your details.
From SunSource's apply page, checked 10 Nov 2026.
About SunSource
Hydraulic and pneumatic components, hose and fittings, pumps and fluid handling, process filtration, valves and instrumentation, automation and motion control parts, plus repair and engineered systems, sold through more than 270 locations to manufacturers, machine builders, mines and energy producers.
Pay schedule: Account managers earn salary plus commission, some on a draw or monthly guarantee until they switch to commission, often with a company vehicle or car allowance, plus medical, dental, vision, a 401(k) with match and tuition reimbursement; GO2 trainees are salaried and move to commission once promoted to a territory.
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