Pre-Sales Solution Design Associate (Technology Solutions)

Job Description

Ingram Micro is a global technology distributor supporting the IT sales channel through our digital platform, Ingram Micro Xvantage™. Learn more at www.ingrammicro.com .

About the Role

We're hiring a Pre-Sales Solution Design Associate to work directly with reseller and internal partners over the phone, helping them build complete technology solutions for their customers. You'll uncover what a customer actually needs, then put together the right mix of products, services, warranties, and support to meet it, while spotting the cross-sell and upsell opportunities that come with doing that well.

This is a consultative, relationship-driven role. You're not reading a script, you're diagnosing a business need and building the answer.

What You'll Do

• Talk through customer requirements, budget, timeline, and business goals with reseller and internal partners
• Recommend and assemble complete solutions: products, services, warranties, maintenance, and adjacent technologies
• Identify cross-sell and upsell opportunities that add real value, not just line items
• Support partners across phone, email, chat, and scheduled virtual meetings
• Log opportunity details accurately: budget, end user, requirements, decision process, expected close date
• Hit your productivity, engagement, and sales metrics consistently
• Work with internal teams to keep the customer experience smooth end to end

What You Need

• Bachelor's degree in Computer Engineering, Computer Science, Information Systems, or equivalent
• Must have at least 2-3 years in Pre-sales, technology, customer support, or a solutions role
• Strong English written and verbal communication
• Comfortable with Microsoft Office and standard business software
• Able to juggle multiple priorities without losing track of details
• Willing to work on night shift (US timezone) and 10 days RTO monthly (2 consecutive weeks)

Nice to Have

• Technology industry certifications
• Experience selling or supporting technology products and solutions
• Background in consultative sales, account management, inside sales, or technical support
• Working knowledge of IT hardware, software, cloud, or networking

Why This Role

• Direct exposure to a broad portfolio of technology solutions, not a single product line
• Room to grow within the technology industry
• Performance-driven culture with competitive compensation
• Ongoing learning and development support

This is a summary of core responsibilities, not an exhaustive list of duties.

Ingram Micro is an equal opportunity employer. All qualified applicants receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

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