Presales Service Management Lead

What success looks like in this role

Job Title:Presales Service Management Lead

Location: Bangalore

Who we are

Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit www.unisys.com .

Our Vision: Enhancing people’s lives through secure, reliable advanced technology.

Our Core Beliefs

• Curiosity: We embrace the unknown and continuous learning.
• Creativity: We look past routine ways of doing things.
• Client-Centricity: Our clients’ success is our success.
• Integrity: We act ethically and honestly.

Position Overview

Oversees, facilitates and administers ITIL based service support. Manages and oversees Unisys service delivery through processes, including incident, major incident, problem, request and change management with a focus on improving overall service quality. Coordinates client-facing resources and potentially client and client partners to facilitate compliance with service quality commitments.

Go-To-Market / Pre-Sales Leadership

• Serve as the primary operational and transition point of contact during sales pursuits, RFP responses, solution reviews, and client due diligence activities.
• Partner with Solution Architects, Sales Executives, Commercial teams, Workforce Management, Procurement, and Delivery organizations to develop realistic, supportable, and cost-effective solutions.
• Review proposals, contracts, statements of work, and transition requirements to ensure alignment between customer expectations and delivery capability.
• Validate solution assumptions, staffing models, service levels, operating models, tooling requirements, and governance structures.
• Identify operational, contractual, financial, and delivery risks and develop mitigation strategies prior to contract award.
• Ensure transition requirements, dependencies, knowledge transfer activities, and resource commitments are incorporated into the proposed solution.
• Provide transition and operational expertise during customer presentations, solution workshops, and contract negotiations.
• Support deal governance reviews and provide recommendations regarding solution readiness and delivery viability.
• Drive seamless handoff from sales and solutioning teams into transition execution.

#LI-RB1

You will be successful in this role if you have

Any degree and 8+ years’ relevant experience OR equivalent combination of education and experience Master’s degree preferred

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com . US job seekers can find more information about Unisys’ EEO commitment here .