Senior Account Executive(APAC)

Artsy and Artnet are hiring a Senior Account Executive to own and grow a portfolio of gallery partners across the APAC region and our full product suite.

This is a 360° Account Executive role, combining account management, customer success, and new business development. Approximately 80% of your focus will be on managing and growing existing gallery relationships, driving retention, renewals, upselling, and ensuring partners see meaningful value from their investment. The remaining 20% will focus on new business development, proactively prospecting, identifying opportunities, and bringing new gallery partners onto the platform.

You'll manage a book of 150+ galleries and report to your regional Sales Lead. You'll take full ownership of your territory and revenue performance, balancing the needs of existing partners with the opportunity to expand our presence across APAC. You'll sell across Artsy gallery subscriptions, the Artnet Gallery Network, advertising, the Artnet Price Database, and new products and initiatives as they launch.

This role requires real ownership. We're looking for someone who is proactive, commercially driven, and comfortable operating independently. You'll be accountable for your results, from protecting and growing existing revenue to building your own new business pipeline. You'll need sound judgement, resilience, and the ability to navigate complex negotiations while identifying opportunities to offset revenue risk through growth.

Success requires balancing high-volume account management and administrative responsibilities with thoughtful, personalised customer engagement and consistent prospecting activity. You'll use Salesforce, Looker, AI, and automation tools to streamline workflows, maintain exceptional data hygiene, and create more capacity for meaningful, human-focused client relationships.

Beyond delivering your own results, you'll contribute to a collaborative, ego-free team culture by sharing your expertise, successes, and learnings to help those around you succeed.

Account Management & Growth (80%)

• Take full ownership of retention and revenue growth for a portfolio of 150+ gallery partners, independently managing renewals, upsells, and expansion opportunities to achieve quarterly targets.
• Act as a trusted commercial partner to galleries, building strong, long-term relationships and ensuring they see meaningful value and success from Artsy and Artnet's products.
• Sell bundles and multi-product solutions across Artsy and Artnet, including new products and initiatives as they launch.
• Build a deep understanding of each gallery's business, using consultative discovery to recommend solutions aligned with their needs, goals, and financial circumstances.
• Lead complex commercial negotiations, confidently handling pricing objections, payment challenges, and renewal discussions while balancing customer relationships with revenue retention goals.
• Proactively manage revenue risk, identifying opportunities to offset downgrades, churn, or other negative revenue changes through growth elsewhere in your portfolio.
• Strategically segment and prioritise accounts based on revenue potential, customer needs, and growth opportunities, ensuring your time and attention are invested effectively.
• Plan several quarters ahead, anticipating renewal challenges, identifying risks early, and proactively developing strategies to protect and grow your book of business.

New Business Development (20%)

• Own new business prospecting within your territory, proactively identifying, engaging, and converting prospective gallery partners across APAC.
• Build and maintain a healthy pipeline of new business opportunities through targeted outreach, research, networking, and relationship-building.
• Lead the full sales cycle for new gallery partners, from initial outreach and discovery through product demonstrations, negotiations, and closing.
• Identify opportunities to expand Artsy and Artnet's presence in the region, taking initiative to develop relationships and generate new revenue.
• Balance new business activity with existing account responsibilities, demonstrating strong prioritisation and accountability across both areas.

Operational Excellence & Collaboration

• Manage a high volume of customer requests, administrative tasks, and client deliverables, including advertising placements and other product commitments, with exceptional organisation and attention to detail.
• Maintain accurate and up-to-date account records, pipeline activity, and revenue forecasts in Salesforce, ensuring consistently high standards of data hygiene.
• Leverage Looker, AI, and automation tools to identify opportunities, improve efficiency, streamline repetitive tasks, and create more time for personalised, high-value customer interactions.
• Build strong cross-functional relationships to ensure seamless delivery of products and services and an excellent partner experience.
• Take accountability for your territory's performance, proactively identifying challenges, proposing solutions, and driving initiatives forward without waiting for direction.
• Actively support your peers by sharing best practices, successful strategies, and lessons learned, contributing to a collaborative and high-performing team.

Who You Are

We welcome you to apply even if you don't check every box below.

• Business fluency in Japanese or Mandarin, or Cantonese or Korean , with the ability to confidently lead commercial conversations, negotiations, and relationship management in both languages.
• 5+ years of experience in B2B account management or sales, with a demonstrated track record of achieving retention, renewal, and expansion targets.
• A commercially minded account owner who takes full accountability for their portfolio, proactively addressing revenue challenges and identifying growth opportunities without needing direction.
• A confident, consultative negotiator who can navigate financial objections, distinguish genuine customer challenges from negotiation tactics, and find commercially sound solutions that protect revenue while maintaining strong client relationships.
• Highly organised and detail-oriented, with the ability to manage a large portfolio, competing priorities, high-volume administrative responsibilities, and time-sensitive client deliverables.
• Experienced in Salesforce or a comparable CRM, with a commitment to maintaining accurate customer records, reliable forecasting, and excellent data hygiene.
• Proficient in using AI and automation tools to increase productivity and streamline workflows, while recognising that technology should enhance, not replace, authentic and personalised customer engagement.
• Experienced in selling multiple products or solutions to existing customers, with the ability to identify opportunities for cross-selling, bundling, and account expansion.
• Strategic and data-driven, with the ability to assess account potential, prioritise opportunities, and allocate time and resources effectively.
• Comfortable engaging with senior, discerning clients, confidently advising them, challenging assumptions when appropriate, and building trusted, long-term relationships.
• A collaborative, ego-free team player who actively shares knowledge, celebrates collective success, and contributes to the development of peers.

Nice to Have

• Business fluency in Japanese, Mandarin, Cantonese or Korean a bonus.
• Experience in the art market or another relationship-driven industry.
• Experience selling SaaS subscriptions, advertising, data products, or other multi-product solutions.
• Experience managing advertising placements, campaign deliverables, or other customer commitments requiring close operational coordination.

What We Offer

• Opportunity to reimagine the art industry while working with a talented, diverse, international team.
• Competitive fsalary and equity.
• Flexible time off: We empower Artsy employees to take time off based on their desires and the needs that matter most to them.
• Comprehensive healthcare and benefits: Medical, dental, parental leave, short- and long-term disability, Employee Assistance Program featuring free mental health support, retirement and financial wellness resources, and more.
• Professional development: Mentoring, lunch and learns, regular training, 1:1 management, and an open feedback culture.
• Artsy community programming: Happy hours, holiday parties, global All Hands meetings, Artsy Salon (a yearly exhibition of our team's creativity), attendance at art world events, and more.

Benefits vary by location.

Artsy and Artnet Values

Our values guide how we work, shape our decisions, and bring us together as one team. They keep us aligned and help drive us toward our mission: to expand the art market, support more artists, and bring more art into the world - helping us create a future where everyone is moved by art, every day.

Own the Outcome: We need all of us to achieve our mission. We take individual responsibility for team results, and we push to get the job done.

Move Fast, Learn Fast: We are building and reinventing every day, iterating quickly on multiple ideas to find what drives impact. We believe learning happens by doing and seeing what works.

Be Direct, Be Kind: We trust our colleagues and treat them with respect. Solving hard problems requires having hard conversations, and we support one another by being candid and kind.

Build for the Customer: We believe the art market has to evolve in order to flourish. We have a unique role to play in that growth, so we work hard to deeply understand the industry and build tools that solve real user needs.

Embrace Change: Achieving our mission in a dynamic tech environment demands constant change. We lean in to opportunity, face ambiguity bravely, and model to others and the industry a state of constant innovation and evolution.

Where you can sell from

Fully remote, for people based in Hong Kong.